Joe Basil Chevrolet

Joe Basil Chevrolet gave me one of the worst vehicle-buying experiences I've ever had. I purchased a used 2022 Toyota Highlander based on promises that were made during the sales process. During vehicle-buying experiences I've ever had. I purchased a used 2022 Toyota Highlander based on promises that were made during the sales process. During the test drive, the AC was blowing hot air. I pointed it out immediately and was assured it would be completely fixed before delivery. I also pointed out two chips in the windshield and was told those would be repaired as well. Neither promise was kept. The windshield chips were never repaired, and the AC problem was never actually fixed. It appears the system was simply recharged instead of properly diagnosed and repaired. I was also told the vehicle would receive new brakes and rotors all the way around as part of the purchase agreement. Later inspections raised serious questions about whether that work was ever performed because they were not new. When I requested documentation showing what repairs had been completed before the sale, my requests were repeatedly ignored. The vehicle was also delivered with an empty coolant reservoir, which immediately made me question how thoroughly it had been inspected and prepared before delivery. When I raised my concerns, the dealership scheduled an appointment and had me drive an hour there. I waited approximately three hours and then drove an hour home. After spending nearly half a day at the dealership, nothing was fixed and once again I was ignored asking for the paperwork for my records. I filed a complaint with the Better Business Bureau. Even after escalating the matter, the dealership's position was essentially that the repairs were my responsibility to pay for. The BBB made an improper response claiming it had “been over a year” which it in fact has not been a year nor over a year. I DO NOT RECOMMEND BUYING ANYTHING FROM THIS DEALERSHIP! Never rely on verbal assurances. Based on my experience, once the paperwork is signed, verbal promises will not be honored. YOU WILL BE STUCK WITH THEIR LEMON! 37,000 WASTED! More

Very professional and courteous. Kind and considerate to elderly clients. Lots of people working hard at location on the weekend. Excellent friendly receptionist with good coffee on Kind and considerate to elderly clients. Lots of people working hard at location on the weekend. Excellent friendly receptionist with good coffee on a Saturday morning. Thank you Basil Chevrolet! More

Dan was excellent. Friendly. Not pushy. Detailed everything. His professional demeanor and personality are an asset to Joe Basil Friendly. Not pushy. Detailed everything. His professional demeanor and personality are an asset to Joe Basil More

Very knowledgeable and understood your financial situation to work out the best option. Receptionist was very pleasant. situation to work out the best option. Receptionist was very pleasant. More

The 2023 silverado purchase was not derailed when I pick it up( same dirt marks from 4 days prior), the salesman hands me the second key fob when I was about to leave. That key fob was held together with el it up( same dirt marks from 4 days prior), the salesman hands me the second key fob when I was about to leave. That key fob was held together with electrical tape. Then after I contact the salesman, that person said they didn’t even notice it(yeah right). I’ve purchased many vehicles from there and this is the worst customer service I’ve had. I’m almost thinking of going to another dealer when I purchase my next vehicle. More