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Joe Basil Chevrolet

Depew, NY

4.2
584 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 584 reviews

July 03, 2025

Car was fixed fast and looks great and rent a car was very smooth transaction. Thank you More

by Mikelysiak711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colision people
June 24, 2025

Quick knowledgeable a pleasure to work with. Solve any problems quickly and happily. Very sincere More

by George
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan bryant
Jun 30, 2025 -

Joe Basil Chevrolet responded

Thank you for the great review George!

June 21, 2025

Test drove a Equinox EV. I was told by my sales associate that it had AWD. I purchased the vehicle (believing it had AWD.). A few days later, I find out it is a FWD. Basil More

by Judylorenzetti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob , Jess BasilCars, Cassie Soucia
Jun 30, 2025 -

Joe Basil Chevrolet responded

Judy, We are so sorry that you felt misled and received inaccurate information. Please know we have escalated your concern to the management team to work to resolve it.

June 13, 2025

I leased my 2026 trailblazer from Joe Basil Chev in Depew. We have always gone to them for many years. Their service/collision department is excellent. They are always busy but friendly. More

by princessmlm1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob H
Jun 13, 2025 -

princessmlm1 responded

OK

June 04, 2025

Friendly dealership from the moment you arrive. Experienced sales team, willing to work within your means. In a word: OUTSTANDING ! More

by mclosi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Powell - Sales ⭐⭐⭐⭐🌟, Jess BasilCars, Cassie Soucia
Jun 06, 2025 -

Joe Basil Chevrolet responded

Thank you for the kind words! We are always happy to help!

April 30, 2025

4-21-25 ( No Heat in my car). Service Completed - Charge 308.93 (Still No Heat) 4-23-25 (No Heat in my car). Service Completed - Charge 210.13 (Got Heat) Was Service pe More

by honkus88
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Soucia
May 03, 2025 -

Joe Basil Chevrolet responded

Thank you for bringing this to our attention. We have shared your concerns with our basil cares team and will review the work performed at both visits.

April 29, 2025

I purchased my 2025 Chevy Traverse from Joe Basil in Depew. My intentions were to just to look at the vehicle, and Drew was more than patient and kind when showing me everything on the vehicle when he More

by ashleywhitton16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew (Salesman) , Jess BasilCars, Cassie Soucia
Apr 29, 2025 -

Joe Basil Chevrolet responded

We are so glad you had a great experience Ashley!

April 11, 2025

Prompt service and great work from the collision shop! Staff was friendly and the work was done correctly. More

by Kb2trq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars, Cassie Soucia
Apr 21, 2025 -

Joe Basil Chevrolet responded

Thank you for your review!

April 10, 2025

Leased a 2025 Equinox on March 28th, I’m still waiting for my rain guards More

by decerin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Stewart
Apr 10, 2025 -

Joe Basil Chevrolet responded

We are so sorry about the wait. We have escalated your concerns to the management team, who will be in touch soon.

April 01, 2025

Our sales person Nick Kramer was wonderful. He was very busy with many customers but he did work with us. We asked Nick we would like to get a loan from A certain bank and when we went in the l More

by odeb13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Kramer Ken and Anyhony, Cassie Soucia
Apr 03, 2025 -

Joe Basil Chevrolet responded

We are so sorry you were not happy with your F&I Manager. We have notified the management team and will work to improve the loan process. We hope you will be willing to work with Nick again as he appreciates you as a customer.

Apr 04, 2025 -

odeb13 responded

Well now very unhappy. Picked up the car and the Registration was only in one name when it should have been in 2 names because we asked for that . My husband already had plates in his name and we told Anthony and Nick that because we wanted the car in both the names we gave up those plates. Well we assumed that that the paperwork was right well it wasn’t. It was sign this and sign that not really explained when your there 3 plus hours your tired. So yes we were not watching that we were not signing the registration with both names, but you should’ve got what we wanted and watch out on who you trust. The title was put in both our names This could be fixed but you would have to pay for another registration fee and plate fee which is more money for a registration and I’m not going to pay for it for their mistake . So No I’m NOT going to buy again beware what you sign!!!!

Apr 10, 2025 -

Joe Basil Chevrolet responded

We are so sorry that you had 2 bad experiences and wanted to let you know that this is not our norm. We are sharing this updated review with the management team and will discuss doing better to meet our customers needs.

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