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Joe Basil Chevrolet

Depew, NY

4.2
585 Reviews

5111 Transit Road

Depew, NY

14043

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Showing 585 reviews

August 25, 2025

Joe Basil's staff is top notch and professional. My salesman, Nate Stewart helped to make a pleasant buying experience. He helped guide me to the Silverado I have been looking for. Thank you for tak More

by jj194
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars
July 30, 2025

Point of sale was good. Salesman had good knowledge of classic car inventory to include the one I purchased. Final price was fair. After sale was disappointing. I am out More

by Robertewalbridge
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jess BasilCars, Cassie Soucia
Aug 12, 2025 -

Joe Basil Chevrolet responded

Robert, we are so sorry you had a bad experience after the deal! We strive for great customer service from start to finish and there is no excuse for a lack of communication. We are reviewing this and will work to do better.

Aug 15, 2025 -

Robertewalbridge responded

I hope you are able to instill a sense of urgency into your team for meeting basic customer needs immediately after the sale. Integrity above all else is paramount. Sometimes giving a customer the right answer isn't what they want to hear or reflects badly on you because commitments weren't followed through. But tell the truth. Your classic car inventory is impressive, but given the fact that my vehicle fried the electrical system the third day I drove it makes me unlikely to recommend any of my friends consider a purchase from your dealership.

July 03, 2025

Car was fixed fast and looks great and rent a car was very smooth transaction. Thank you More

by Mikelysiak711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colision people
Jul 18, 2025 -

Joe Basil Chevrolet responded

Thank you for the kind words!

June 24, 2025

Quick knowledgeable a pleasure to work with. Solve any problems quickly and happily. Very sincere More

by George
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan bryant
Jun 30, 2025 -

Joe Basil Chevrolet responded

Thank you for the great review George!

June 21, 2025

Test drove a Equinox EV. I was told by my sales associate that it had AWD. I purchased the vehicle (believing it had AWD.). A few days later, I find out it is a FWD. Basil More

by Judylorenzetti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob , Jess BasilCars, Cassie Soucia
Jun 30, 2025 -

Joe Basil Chevrolet responded

Judy, We are so sorry that you felt misled and received inaccurate information. Please know we have escalated your concern to the management team to work to resolve it.

Jul 11, 2025 -

Judylorenzetti responded

Are there any updates on this?

June 13, 2025

I leased my 2026 trailblazer from Joe Basil Chev in Depew. We have always gone to them for many years. Their service/collision department is excellent. They are always busy but friendly. More

by princessmlm1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob H
Jun 13, 2025 -

princessmlm1 responded

OK

June 04, 2025

Friendly dealership from the moment you arrive. Experienced sales team, willing to work within your means. In a word: OUTSTANDING ! More

by mclosi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Powell - Sales ⭐⭐⭐⭐🌟, Jess BasilCars, Cassie Soucia
Jun 06, 2025 -

Joe Basil Chevrolet responded

Thank you for the kind words! We are always happy to help!

April 30, 2025

4-21-25 ( No Heat in my car). Service Completed - Charge 308.93 (Still No Heat) 4-23-25 (No Heat in my car). Service Completed - Charge 210.13 (Got Heat) Was Service pe More

by honkus88
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassie Soucia
May 03, 2025 -

Joe Basil Chevrolet responded

Thank you for bringing this to our attention. We have shared your concerns with our basil cares team and will review the work performed at both visits.

April 29, 2025

I purchased my 2025 Chevy Traverse from Joe Basil in Depew. My intentions were to just to look at the vehicle, and Drew was more than patient and kind when showing me everything on the vehicle when he More

by ashleywhitton16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew (Salesman) , Jess BasilCars, Cassie Soucia
Apr 29, 2025 -

Joe Basil Chevrolet responded

We are so glad you had a great experience Ashley!

April 11, 2025

Prompt service and great work from the collision shop! Staff was friendly and the work was done correctly. More

by Kb2trq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess BasilCars, Cassie Soucia
Apr 21, 2025 -

Joe Basil Chevrolet responded

Thank you for your review!

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