Joe Basil Chevrolet

xxxx show Employees had lack of interest. Sloppy work. It took over two hours with only one other customer there at the time. They made me feel like I was bothe Employees had lack of interest. Sloppy work. It took over two hours with only one other customer there at the time. They made me feel like I was bothering them by giving them my business More

Buying an SUV Courteous prompt friendliness timely fashion to get my car.very explicit n explaining details of suv info n financing. It was a quick overall doing Courteous prompt friendliness timely fashion to get my car.very explicit n explaining details of suv info n financing. It was a quick overall doing business with this dealer n salesman More

Leased 2 vehicles Buck was great and there wasn’t all of the back and forth that typically goes on at a dealership. I told him what I wanted and he got it done. Buck was great and there wasn’t all of the back and forth that typically goes on at a dealership. I told him what I wanted and he got it done. More

Piston Replacement Just Out of Warranty I was faced with a faulty engine that needed attention. After finding out that there was a common problem with my 2011 Equinox I began the Consumption I was faced with a faulty engine that needed attention. After finding out that there was a common problem with my 2011 Equinox I began the Consumption Test procedure with Joe Basil. This led to the pistons needing to be replaced. In the middle of the repair job I was informed that GM was initially not going to cover the cost, of the costly repairs, because the special program had ended the year before. I lost my marbles. That's when my Service Advisor, Peter Dellefave and the warranty specialist team, stepped up to bat for me and got this issue resolved and in a timely fashion. Not only did they get the piston Replacement taken care, but there was a timing chain issue, to the tune of $450, that Peter and his team also managed to get covered. Before now I truly had a bad taste in my mouth for dealership service garages, but after this instance, I will not have a problem returning to Peter Dellefave and the team at Joe Basil Chevrolet. I can't thank them enough. More

Excellent service Sales man was very helpful and honest. Had some paint work to be touched up and some mechanical repairs to make on a Ford Explorer that we purchased u Sales man was very helpful and honest. Had some paint work to be touched up and some mechanical repairs to make on a Ford Explorer that we purchased used. Kept in touch with us to let us know the progress they were making on the repairs. Took a little longer then we wanted but in the end we are very satisfied. Thank you More

Great service Quick service with a complete check of all systems on my Silverado including the cabin air filter that was way over due in replacing! Never knew the w Quick service with a complete check of all systems on my Silverado including the cabin air filter that was way over due in replacing! Never knew the was one More

Great experience I got my oil changed and an inspection. It was done quickly and Anthony was very nice! My car was also washed and looked really good! I got my oil changed and an inspection. It was done quickly and Anthony was very nice! My car was also washed and looked really good! More

Routine maintenance Basil Chevrolet always treats me with professionalism and courtesy, not to mention like they have known you for a long time. Sean in service was just Basil Chevrolet always treats me with professionalism and courtesy, not to mention like they have known you for a long time. Sean in service was just phenomenal as always! More

Nys inspect & oil change Without an appointment I didn’t know what to expect. On a recent thursday after work my inspection & oil change we’re done in approx 1hr. Incredible! Without an appointment I didn’t know what to expect. On a recent thursday after work my inspection & oil change we’re done in approx 1hr. Incredible! The staff is friendly and knowledgeable. I’m always pleased and find Basil oil & lube service department on transit rd in Lancaster ny excellent with skilled VW technicians who’ve serviced my Jetta, Pissat and recent ride the Tiguan ! Great job ! More

Amazing courtesy and honesty at Joe Basil Chevy Hello all- Seeking to replace my beloved 440 ‘67 Plymouth GTX, I had started looking at the 06-08 Z4M roadster, and discovered many cars with conc Hello all- Seeking to replace my beloved 440 ‘67 Plymouth GTX, I had started looking at the 06-08 Z4M roadster, and discovered many cars with concealed problems. An out-of-state dealer that listed “everything they knew” about one failed to mention a noisy top motor- expen$$ive! I had just visited a private seller that day and they failed to mention many road dings, a broken third brake light, and an ABS warning. I arrived tired at Joe Basil’s at 6:00 pm from the 400 mi+ trip- Cory Wozniak and Steve Foersch were my hosts. I could not have asked for better salesmen. Cory had already sent accurate pictures of small scrapes- no surprises there! They patiently allowed me to do a full, time consuming inspection and road test. The car consistently presented BETTER than the description. They were forthright about what they knew and openly acknowledged I knew some things about the car that they didn’t. Zack in the shop had it on the lift at request- they actually allowed me into the bay to do a full undercarriage/ drivetrain inspection, no questions asked. Being allowed in the bay is rare that was tremendous respect! This is the best dealership experience I’ve ever had, bar none. Your staff, up to the owner, deserve a thorough “job well done” for running a clean, professional, respectful, and gracious business. All the best in the future- car is sold! Ken Wells, Syracuse More