Joe Cooper Ford - Yukon

Nick in service was great he got me taken care of fast and explained everything. and explained everything. More

Made appointment for 2 trucks for oil change and tire rotation on Monday for Tuesday at 3pm. Got there Tuesday at my time. Was told only one truck could be done when I got there. Then it gets better. Was rotation on Monday for Tuesday at 3pm. Got there Tuesday at my time. Was told only one truck could be done when I got there. Then it gets better. Was told truck would be ready at 5:15. Took Other truck to Hibdon tire got out change and rotation done by 4:30. Came back to dealer. Truck had not moved. Was told at 5:15 it would be coming right out. Then at 5:30 I asked another service writer why my truck was still sitting there with the hood up. I was told that was not my truck. Finally confronted service manager. Truck finally got put in the air at 5:55. Got done at 6:15. No tire rotation. I purchased this truck from Joe cooper with service plan for 3 oil changes. Looks like that was a wait of money!!! Then was told by service manager that he would get to the bottom of the problem. No follow up. No call. NOTHING!!!Never going to buy a truck or give that place a dime of my money ever again. I hope the xxxx service was worth loosing a customer!! More

I took my car in for a routine oil change and when I left, the alignment was way off, pulling hard to the right. Now I have to take it somewhere that will get it back in alignment, how much is that goin left, the alignment was way off, pulling hard to the right. Now I have to take it somewhere that will get it back in alignment, how much is that going to cost me!!!!! This will be the last time I take a vehicle in to them. More

Great deal on oil change package. Told of needed maintenance and will schedule aa needed Told of needed maintenance and will schedule aa needed More

I took my year-old F-150 - purchased from the same auto group - in for a failed turbo actuator, and the lack of communication from the service department was extremely disappointing. I received no proactiv group - in for a failed turbo actuator, and the lack of communication from the service department was extremely disappointing. I received no proactive updates - no calls regarding repair timelines, loaner vehicle options for a warranty repair, or status updates of any kind. Not a single outgoing call. When I attempted to reach out, I was met with minimal response and, at times, what felt like avoided calls. For a relatively new vehicle with a warranty issue, I expected a much higher level of service. Based on this experience, I would not recommend purchasing from or servicing with Cooper Auto Group, and I will be taking my business elsewhere for future purchases and service needs. More

This dealership always treats me professionally and offers great customer service . The service technician (Doug) that works with me is outstanding. offers great customer service . The service technician (Doug) that works with me is outstanding. More

We just bought our second vehicle in 5 months from Joe Cooper Ford In Yukon. Bothe purchases were great experiences. Jason was great to work with. The service department is also great. I don’t ever plan o Cooper Ford In Yukon. Bothe purchases were great experiences. Jason was great to work with. The service department is also great. I don’t ever plan on shopping anywhere else More

I recently bought a 2024 F-150 Lightning Flash from Mark Moore. I love the truck, but it was given to me with an incomplete recall, which Mark assured me would be completed before I received the truck. More Moore. I love the truck, but it was given to me with an incomplete recall, which Mark assured me would be completed before I received the truck. Moreover, Mark did not mention that the truck would only come with 1 key. I can't use the door keypad, reset, or even view the code with only 1 key. I will now need to go to the dealer (a different one of course) to get a new key programmed and the recall completed. I called, left a message and sent an email and have gone a week with no response. I love the truck, but will not buy another vehicle here. More

Johnny listened to what I had to say and he delivered. He did try to upsell. As he should. But all in all it was painless. And the finance lady cutter was also very pleasant to deal with. I plan on making He did try to upsell. As he should. But all in all it was painless. And the finance lady cutter was also very pleasant to deal with. I plan on making another purchase there in the future. More