Joe Cooper Ford - Yukon
Yukon, OK
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403 Reviews of Joe Cooper Ford - Yukon
By far the worst service after the sale I have encountered. I have bought at Shawnee and Yukon locations. Shawnee was a personal truck and Yukon was a fleet truck. I bought about two years apart. encountered. I have bought at Shawnee and Yukon locations. Shawnee was a personal truck and Yukon was a fleet truck. I bought about two years apart. I have had bad service before but nothing as awful as Joe Copper Ford service! More
Having a 10:00 am appointment, upon arrival I was told 4 people were ahead of me and my truck wouldn’t be finished in the 1.5 hours as originally estimated. The service agent didn’t know when it would be fi people were ahead of me and my truck wouldn’t be finished in the 1.5 hours as originally estimated. The service agent didn’t know when it would be finished. I was willing to wait 1.5 to 2.0 hours for the work to be accomplished, but not an unknown time frame. So I cancelled the work and took my truck home. The service agent told me they didn’t have the service mechanics to accomplish the scheduled work. The service agent was very nice and understood why I was upset with the situation. More
The simple task of filling the window washer. RESERVE tank was not done on a checklist of “X” number of items, for example. This customer was assured that the tank had been filled, yet it had n RESERVE tank was not done on a checklist of “X” number of items, for example. This customer was assured that the tank had been filled, yet it had not. It makes One wonder if the rest of the promised service or any single part of it had been truly completed. More
A honest service writer is the first interaction you usually have at Joe Cooper Yukon. Lauren didn’t try to make a large dollar ticket. This is important because too many dealerships like to gouge peopl usually have at Joe Cooper Yukon. Lauren didn’t try to make a large dollar ticket. This is important because too many dealerships like to gouge people. Giving you the honest opinion with options to get your vehicle fixed is what’s important. Darcy and the staff keep you informed and updated on repairs. I trust this dealership with being transparent and trustworthy. I know that any of my family, neighbors and friends will always be treated fairly whether female or male. The sales department from financial, decision bean counter Patrick and Issac the car salesman that actually sleeps comfortably at night because of his honesty are what makes this Joe Cooper dealer the best. More
Took care in for oil change. Several issues were discovered. I approved all but two, which I could take care of on my own. Car had to stay at dealership for a few days while the Several issues were discovered. I approved all but two, which I could take care of on my own. Car had to stay at dealership for a few days while they verified extended warranty. More



