Joe Cooper Ford of Edmond - Service Center

Purchased needed set of tires and was told about rebates offered when scheduled appointment. When picked up vehicle on Oct 22, cashier said and (doubled checked to confirm with someone) that rebates were t offered when scheduled appointment. When picked up vehicle on Oct 22, cashier said and (doubled checked to confirm with someone) that rebates were to be handled on line. Ford offers a Military & First Responder rebate on tires which clearly says applied at time of transaction, however the cashier said they didn't have any way to process those rebates and to contact Ford. Ford says the dealer is responsible. The cashier said she would have a manager call back, however no one has. I was contacted regarding a survey on service and explained I was happy with the tires, just the issue with rebate program. Again I was told someone would get back with me. After a week, I called back and went on line seeking to contact a manager. I did get a call from a man who inquired about why and then stated the managers were Marcus and Dustin and he would have one contact me. Still no call back. Evidently service pushes the rebates without understanding them and then doesn't seem to want to honor them. The rebates were a factor in deciding where to purchase the tires, so Military & First Responders be aware the Ford Military & First Responder Rebate is not what it claims at Joe Cooper! More

Joe Cooper Ford Service is a rip off! ! Christian Watkins Service Advisor is a liar!! If you want fair and HONEST service for your vehicle go anywhere except Joe Cooper Ford!! Took my vehi ! Christian Watkins Service Advisor is a liar!! If you want fair and HONEST service for your vehicle go anywhere except Joe Cooper Ford!! Took my vehicle in for an oil change and minor warranty item. Told me the oil change would be over $210 and they would keep my vehicle for 5 days. Had the same oil change done there 5 months ago on the same vehicle cost was $106. I called another Ford Dealership, they quoted me $107 for the oil change and would get my vehicle done same day or next day worst case. Joe Cooper Ford Service has been going down hill for awhile. I have several friends and a relative that have also had bad experiences. BUYER BEWARE!! More

Worst car buying experience I’ve ever had. First their used car department sold me a 2020 Ranger that had transmission issues. Then after taking it to their service department twice they coul First their used car department sold me a 2020 Ranger that had transmission issues. Then after taking it to their service department twice they couldn’t fix it. The used car manager refused to let me return the truck and told me to contact the service manager. After leaving several messages with the service manager, who never called me back, I took the truck to METRO FORD OF OKC who got the transmission fixed under warranty! Not going back to joe cooper again! More

If you want to have great customer service this is NOT the place to be especially from the service department! They’re disrespectful and do not have a clue on what customer service is or how to treat a c the place to be especially from the service department! They’re disrespectful and do not have a clue on what customer service is or how to treat a customer. Steal your money then lie to you after the fact ford customer care three way them even told them my premium care covers the issue of the car… Marcus, Dustin, Dusty More