Joe Holland Chevrolet
South Charleston, WV
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FAST AND FRIENDLY Tillmon was very professional and pleasant. He kept me informed of what was being done to my car. When I talked with him re: a previous issue with me Tillmon was very professional and pleasant. He kept me informed of what was being done to my car. When I talked with him re: a previous issue with me car while under warranty he was very interested in what I had to say. He was able to schedule an appointment for me within 3 days. Overall I was pleased with my service appointment. More
Top Shelf From sales to service - we were treated with respect and courtesy. I've never had a bad experience with four purchases and the service department has From sales to service - we were treated with respect and courtesy. I've never had a bad experience with four purchases and the service department has been excellent any time we've needed them. Other dealerships should take a lesson from JH. More
What I expected and more I went online looking for a Colorado on a Sunday. Monday I received phone calls from various Joe Holland staff members offering their assistance. When I went online looking for a Colorado on a Sunday. Monday I received phone calls from various Joe Holland staff members offering their assistance. When I reached the dealership I was greeted by Warren and quickly introduced to my sales rep, Zack. Zack asked my needs and proceeded to show me vehicles that met those needs. I decided on a Z71 Colorado. After my choice, Brent came in and introduced himself, congratulated me on my choice, and thanked me for my business and time. When I went to discuss finance, we talked numbers and books. Overall a very pleasant buying experience and a dealership I would recommend to my friends. Thank you al More
Good service As always I received very good and courteous service Ever one from scheduling the appointment to having the service completed was very courteous. Ver As always I received very good and courteous service Ever one from scheduling the appointment to having the service completed was very courteous. Very nice waiting area. More
Great Service We stopped for an oil change but other problem was found so it was taken care of while we were at the services department. The staff were very polite We stopped for an oil change but other problem was found so it was taken care of while we were at the services department. The staff were very polite and friendly. More
Quality & Consistency A week ago I made my service appointment on line. I had planned a short vacation (7hr drive one way) & planned to return the day prior to my appoi A week ago I made my service appointment on line. I had planned a short vacation (7hr drive one way) & planned to return the day prior to my appointment. I knew that by the end of my trip my car would be due to be serviced. I arrived on the day & time I planned on. I had hoped he only thing needed would be the planned oil change & tire rotation. I was aware that in the not too distant future I would need to replace the original tires that were now 3yr old. Shortly after arriving Mr. Kordusky informed me that the tires were significantly worn & one had developed a " balloon" in the side wall. At that point all I could think was how that "balloon" in the side wall of one of my tires could easily have blown while I was on my trip. I agreed with the option presented for replacing the 4 tires, having them balanced, & having an alignment done. As with previous experiences at the Service Department at Joe Holland, once again I feel as though I was kept informed & involved in the process. Once again I was not made to feel rushed into making a decision. As in the past, the work on my vehicle was completed in a timely fashion. I left feeling comfortable I made the right decision & my car was "sea worthy" & safe! More
Replacement of Alternator As usual, there is excellent communication from Dawn Bailey along the way about services needed, approximated time frame for completion and general st As usual, there is excellent communication from Dawn Bailey along the way about services needed, approximated time frame for completion and general status updates. These calls are made BY her TO me, not the other way around. So I don't spend my time chasing them for an answer. I rest easy knowing I will receive a call when an update is available. The customer service keeps me coming back to this dealership for my needed work. More
Brought a new Chevy trax Benny was very helpful with us and the financial David smith was very helpful with us purchasing our new Chevy trax I would recommend joe holland to Benny was very helpful with us and the financial David smith was very helpful with us purchasing our new Chevy trax I would recommend joe holland to our friends More
Regular maintenance I would recommend this service department to anyone. My service technician Michael Banner explained everything he did and was very professional. My wa I would recommend this service department to anyone. My service technician Michael Banner explained everything he did and was very professional. My wait time was minimal compared to places I've gone before!! Thank you again for serving our community. More
SERVICE ALWAYS GREAT Have never had an issues getting service repairs made here at Joe Holland. I had trouble with a vehicle in the past. And know matter the problem , th Have never had an issues getting service repairs made here at Joe Holland. I had trouble with a vehicle in the past. And know matter the problem , they have taken care of me. Thanks to all your time and great service! More


