Joe Machens Capital City Ford

They seem to have fixed the issues with the car (specifically the front wheel bearing) after having to argue and explain what the issue was despite being told they had checked the noise previously (specifically the front wheel bearing) after having to argue and explain what the issue was despite being told they had checked the noise previously with a stethoscope by the representative, the mechanic however told me he had NOT checked it with a stethoscope, but decided it was the tires. In the end it was the wheel bearing. Have not checked car for leaks from replaced seal. Thanks, Bret More

Experience with the service department was a five. However, I was told they were taking precautions due to COVID. My courtesy driver did not have a mask on and this was uncomfortable for me. However, I was told they were taking precautions due to COVID. My courtesy driver did not have a mask on and this was uncomfortable for me. More

This was our First time to visit the dealership and we were met with friendliness from all staff making sure we felt comfortable and listened to our request. The sales personnel and business management ma were met with friendliness from all staff making sure we felt comfortable and listened to our request. The sales personnel and business management made the purchase go through smoothly. We definitely would recommend the dealership . Thank you. More

Cody was awesome! He patiently waited until I was able to get to the dealership at a time that fit my schedule. He throughly explained all everything about my car and my options. If you are buying a car, to get to the dealership at a time that fit my schedule. He throughly explained all everything about my car and my options. If you are buying a car, you should definitely go see a Cody at Joe Machens in Jeff City! More

It was a pleasure to work with Angie. I.ve been getting It was a pleasure to work with Angie. I.ve been getting service there since about 2001, in all that time I've only had one incident I wasn't happy It was a pleasure to work with Angie. I.ve been getting service there since about 2001, in all that time I've only had one incident I wasn't happy with, but was taken care of to my satisfaction, More

Recently had my 2016 mustang serviced , friendly , professional & knowledgeable staff - this is the 2nd mustang i bought from this dealer and I plan on buying another mustang from this dealer in a f professional & knowledgeable staff - this is the 2nd mustang i bought from this dealer and I plan on buying another mustang from this dealer in a few years !!! Special thanks to Angie Hulsey & Michael Bateman !!! More

A place you can trust! This had to be one of the smoothest car purchases I’ve ever had. Brad was easy to work with, and never gave me that stereotypical used car salesman feel. smoothest car purchases I’ve ever had. Brad was easy to work with, and never gave me that stereotypical used car salesman feel. More

Special Thank You to Ryen Hatfield and Keith Walters in the Service Dept. for fixing a problem with a brake job I had done there the day before. I brought the vehicle back late in the afternoon the next d the Service Dept. for fixing a problem with a brake job I had done there the day before. I brought the vehicle back late in the afternoon the next day. They made sure it was corrected before they went home, even though it was late in the day on a Friday evening. Thanks again, especially Ryen, who went out of his way to make extra sure the issue had been resolved. More

We got great service from our salesman, Brad Bartlett, We got great service from our salesman, Brad Bartlett, and everyone at Joe Machens Ford Capital City. We would highly recommend them. The process was We got great service from our salesman, Brad Bartlett, and everyone at Joe Machens Ford Capital City. We would highly recommend them. The process was as fast and as painless as any dealership we’ve ever been to. More

Wonderful Wonderful experience , friendly 😊 knowledge ,skilled staff ,waiting area very clean , professional staff, bathrooms are very clean Will be going back😊😀 drink area very clean ,skilled staff ,waiting area very clean , professional staff, bathrooms are very clean Will be going back😊😀 drink area very clean More