Joe Machens Capital City Ford

Keith was so patient with me while I made up my mind on what I wanted to purchase for months! Then patient again when I finally ordered and would bug him to check my order status. Worked with them for 5 mo what I wanted to purchase for months! Then patient again when I finally ordered and would bug him to check my order status. Worked with them for 5 months total and it was good vibes all around. More

Keith was great to work with from the moment I walked in, to buying the vehicle! Couldn’t have asked for a smoother and better experience! I love my new Bronco! to buying the vehicle! Couldn’t have asked for a smoother and better experience! I love my new Bronco! More

Couldn't have asked for a better salesperson . He was very knowledgeable , love how he went through the options online as we talked about each vehicle and went back through them on the test drive He was very knowledgeable , love how he went through the options online as we talked about each vehicle and went back through them on the test drive . Helped set up ford app, that was a big thing for me. .Thank you keith for taking the time and patience . More

As always, Ryen was wonderful. He was friendly, professional, and no-nonsense. These are increasing rare qualities in the automotive industry. I hope Joe Machens realizes what an i He was friendly, professional, and no-nonsense. These are increasing rare qualities in the automotive industry. I hope Joe Machens realizes what an incredible employee he is fortunate to have. More

Had a recall and was told it would take 1 hour. Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another Got to appointment and was told it would take 5 1/2 hours and I would have to leave my car. I said I couldn't do that because I didn't have another car and lived 30 miles away. I asked for a loaner car and was told they didn't do that. I then asked them to rent me a car and eas told the rental place was backed up til Friday. I did make a future appointment, but then because of my frustration, asked to speak to the service manager. The service manager said they had a mobile van that coukd come to.my home and do the software update. I said why wasn't I told that. He said thr mobile van is new and they hadn't instructed the call center or the service techs on the correct verbage. The mobile van came to my house and the tech said it would take 20 minutes! I said I was told it eoukd take 5 1/2 hours. He said no way. He was at my house maybe 30 minutes. I feel I should be compensated for a wasted afternoon, 60 mile round trip and got nothing done, but frustration! More

Great yo work with I eould recommend you friends and fsmily. I eill be back fsmily. I eill be back More

Scheduled a service to be done at 7:30, drive 30 minutes to your location just to get told that my car won't be able to be started working on until late afternoon to your location just to get told that my car won't be able to be started working on until late afternoon More

Always have been treated well and with respect. We have advised the Dealership to several friends. We have advised the Dealership to several friends. More

Josh made our car buying process so much easier, and very enjoyable! We were looking to buy a car fast, and he delivered. He not only delivered, but was able to get us a vehicle we absolutely love and is a m enjoyable! We were looking to buy a car fast, and he delivered. He not only delivered, but was able to get us a vehicle we absolutely love and is a major upgrade for our family. The whole shopping experience was easy, and went so smoothly thanks to him. We are so grateful for Josh and his team! More

Tayler was very helpful and answered all of my wife and I questions. She was helpful in answering questions about the car that we didn't think of until we were driving. questions. She was helpful in answering questions about the car that we didn't think of until we were driving. More