Joe Machens Capital City Ford

Customer friendly! My experience was very positive. My sales person was not pushy and worked with me on the price and the vehicle. I was from out of town and drove qui My experience was very positive. My sales person was not pushy and worked with me on the price and the vehicle. I was from out of town and drove quite a distance and they worked quickly to get us back on the road. I would recommend the dealership as well as the salesman, Jordan fields to my friends. More

Chevy Truck Gerad was my sales man. He did a good job. I really like my truck. Everyone here is very nice. I Will do business again. Gerad was my sales man. He did a good job. I really like my truck. Everyone here is very nice. I Will do business again. More

Go to Joe Machens ! Someone recommended that I go to Joe Machens for a car and raved about how great of a experience I would have.... Boy were they right! Mr. Miller made Someone recommended that I go to Joe Machens for a car and raved about how great of a experience I would have.... Boy were they right! Mr. Miller made what would be a dull process quite enjoyable. I’m recommending him to EVERYONE! More

Super friendly and caring. Herschel and the team at Machens were very friendly and worked super hard to get me the vehicle I wanted. I am super pleased with the truck. Herschel and the team at Machens were very friendly and worked super hard to get me the vehicle I wanted. I am super pleased with the truck. More

Great personal service! We could not be happier with everyone we dealt with While deciding on our purchase of our"new" used pickup! Randy gave us info,options, and privacy We could not be happier with everyone we dealt with While deciding on our purchase of our"new" used pickup! Randy gave us info,options, and privacy to make our decision with No pressure! Then got the truck checked over very timely! The boss stepped in a couple times to help and settle a deal! Matt hopped in and got all the paper work done and we got on the road in time that we got home before dark! Thanks so Much for the personal Attention we received "Capital City Ford"Randy and Matt you made the day much easier! 🍀 More

Family Values Love the dealership, my whole family goes here and now I do too. They are as great as my family said they'd be. Brad was great and helpful from start Love the dealership, my whole family goes here and now I do too. They are as great as my family said they'd be. Brad was great and helpful from start to finish. Finance dept could use some spirit but overall everyone was kind and with a smile. More

Great service Had a great experience and I never leave without a bag of popcorn! My car was in for its first oil change and tire rotation. Had a great experience and I never leave without a bag of popcorn! My car was in for its first oil change and tire rotation. More

Mike Rogers Always a pleasure buying vehicles from Mike Rogers! He’s always very friendly and easy to work with. Machens is a wonderful dealership everyone is so Always a pleasure buying vehicles from Mike Rogers! He’s always very friendly and easy to work with. Machens is a wonderful dealership everyone is so friendly More

Great service We got a great deal and exceptional service at Joe Machens Capital City Ford. Randy went over and above to find the truck we wanted and make the deal We got a great deal and exceptional service at Joe Machens Capital City Ford. Randy went over and above to find the truck we wanted and make the deal for us. More

Charges were not what I was quoted I went in for an oil change and asked them to look at my coolant because I assume I had a leak. The previous oil change was $40 but they had increase I went in for an oil change and asked them to look at my coolant because I assume I had a leak. The previous oil change was $40 but they had increased the oil change to $53. I thought that was a bit much but I knew I needed them to look at the engine cooling system. I got a text saying that I need new front breaks and that they had to replace a hose for the coolant. The break service was about 180 and the charge to replace the hose was $427. I really thought that was a lot to replace a hose, but I agreed to have the work done. It said I was going to be $660 for all the work which I agreed to. When I went to the cashier to pay my bill the total was $750! I was charged and additional $30 in shop supplies (that was the line item) and $30 for coolant + taxes. I don't see how it is good business practice to charge 13% more than what you quoted your customer. I felt like I was taken advantage of. In the past I have felt like I had received good service at a fair price. I did not feel that way and I wont' be returning to get my vehicles serviced there. More