Joe Machens Capital City Ford - Service Center

Warranty work declined I own a 2017 Expedition bought new from Machens Ford. The vehicle has a little over 10k miles and is garages kept. The paint clear coat is starting I own a 2017 Expedition bought new from Machens Ford. The vehicle has a little over 10k miles and is garages kept. The paint clear coat is starting to peak right below rear window. I was told that Ford said the vehicle quarter was repainted or had chemicals poured on the rear quarter. This is bull the only thing on the car finish is turtle car wash soap, water and turtle wax. The dealership is doing what it can with Ford to help me out. Special thanks to Steven Paul for going the extra mile More

Service and tire repair Had "The Works" service package, as I always do, plus a slow leak in one tire. They took care of my needs in a friendly and efficient way. I drive a Had "The Works" service package, as I always do, plus a slow leak in one tire. They took care of my needs in a friendly and efficient way. I drive a little over an hour to come for their service instead of two closer Ford dealerships. More

True customer service.. Jefferson City Joe Machens Ford has been good to me. For example ~ if a price quote comes back and I feel the price of parts are too high ~ they will Jefferson City Joe Machens Ford has been good to me. For example ~ if a price quote comes back and I feel the price of parts are too high ~ they will find parts that are more agreeable in price ..... true customer service! More

Focus recall Was easy to set the appointment. Easy to drop off my car. Was done fast and easy to pick it up. When the bill was incorrect they fixed it on the spot Was easy to set the appointment. Easy to drop off my car. Was done fast and easy to pick it up. When the bill was incorrect they fixed it on the spot without an issue. More

Oil change Love this service. Like no appointment is needed it is done in a timely manner. No one puts pressure on you to do other things. Tv refreshments r prov Love this service. Like no appointment is needed it is done in a timely manner. No one puts pressure on you to do other things. Tv refreshments r provided. More

Excellent service The service department was very curteous and knowledgable. They efficiently serviced my vehicle and provided technical summary. Definitely will use The service department was very curteous and knowledgable. They efficiently serviced my vehicle and provided technical summary. Definitely will use again and recommend to others. More

Great experience Quick oil change. Friendly people. I even got 20 dollars discount! I trust the people here to take care of me and my car. Thank you! Quick oil change. Friendly people. I even got 20 dollars discount! I trust the people here to take care of me and my car. Thank you! More

Oil change Quick service, good price. Was a slight problem with not getting the air filter cover on correctly causing my check engine light to come on. Quick service, good price. Was a slight problem with not getting the air filter cover on correctly causing my check engine light to come on. More

Lube Oil & Filter Quick good service. Don't like the up-sell on service already performed at the dealership. Not a fan of options on basic service. Everyone was friendl Quick good service. Don't like the up-sell on service already performed at the dealership. Not a fan of options on basic service. Everyone was friendly and knowledgeable. More

All around great job from talking daily with Cody on the phone,keeping me up to speed on the exact repairs needed to the cost, to the technicians who done the work on my c from talking daily with Cody on the phone,keeping me up to speed on the exact repairs needed to the cost, to the technicians who done the work on my car in unbelievable short amount of time, they made a painful 3000.00 experiance as great as they could. Thank you guys I appreciate you workin with me on cutting total cost on the final bill.Great Work More