Joe Machens Capital City Ford - Service Center

Helpful & Kind. Even though they couldn’t revive my beloved old craft, Cody tried hard to find me a new engine. And both he and Shannon were very helpful in arrangin Even though they couldn’t revive my beloved old craft, Cody tried hard to find me a new engine. And both he and Shannon were very helpful in arranging the car’s salvage. They didn’t even make fun of me for trying to get 3 decades out of the car. More

Amazing Customer Service Bought a new vehicle from a Ford dealer. Unfortunately, it had a major problem so I drove to my local Ford dealership. I did not have an appt. SJ gree Bought a new vehicle from a Ford dealer. Unfortunately, it had a major problem so I drove to my local Ford dealership. I did not have an appt. SJ greeted me and said they would look at my car in the afternoon. He called and said my car needed some parts and arranged a rental car for me to drive for several days. SJ communicated well with me and my husband. He was professional, courteous, and a pleasure to do business with. Thank you SJ and the service crew at Joe Machens Ford in JC, MO. More

Got the job done in a timely matter. I appreciated the courier service and the timely matter it took to fix my truck. Everyone was friendly and my truck seems to working as it should. I appreciated the courier service and the timely matter it took to fix my truck. Everyone was friendly and my truck seems to working as it should. Thanks. More

Oil change It was a cool autumn morning and I had great expectations when I arrived. I was in need of an oil change and fast. It just happened that I was the fir It was a cool autumn morning and I had great expectations when I arrived. I was in need of an oil change and fast. It just happened that I was the first one in and the first one out that day. More

Did not perform work We called ahead of time to schedule an oil change and recall work. We specifically said we needed an oil change. There was also a recall on the truc We called ahead of time to schedule an oil change and recall work. We specifically said we needed an oil change. There was also a recall on the truck that needed to be done that we requested to be done at the same visit as a convenience to us. We dropped the truck off the night before. We filled out the form indicating we needed an oil change and recall work done. We received a call telling us the service was done and our truck was ready. I went and picked the keys up at the end of the day. I realized they did not do an oil change like we asked. We needed the truck the next day and so I could not leave it there another day. Now we will be inconvenienced to go back for an oil change when it should have already been done. It is very frustrating that they did not do what we specifically asked them to do. More

Good to work with They took care of my pickup and also checked the filters and replaced the ones that needed to be replaced as well as repairing the 4 wheel drive vacuu They took care of my pickup and also checked the filters and replaced the ones that needed to be replaced as well as repairing the 4 wheel drive vacuum cables. More

Fast and curtious service. Quick and professional service, diagnosed vehicle quickly and repaired with ease. Customer service is top notch and mechanics are some of the best aro Quick and professional service, diagnosed vehicle quickly and repaired with ease. Customer service is top notch and mechanics are some of the best around the area. More

Brake repair post purchase We had recently purchased a vehicle from this dealer and had some vibration due to warped rotors. The dealer was able to get the vehicle back in very We had recently purchased a vehicle from this dealer and had some vibration due to warped rotors. The dealer was able to get the vehicle back in very quickly and repaired the brakes at no charge to us. The vehicle runs and brakes perfectly now. More

Worked on new manifold exhaust replacement Seems to work ok. I’ll do a real test this weekend when i pull my boat to go fishing. Steve Joplin good to work with. Need to give him a raise. He Seems to work ok. I’ll do a real test this weekend when i pull my boat to go fishing. Steve Joplin good to work with. Need to give him a raise. He explains the work well. More