Joe Machens Capital City Ford - Service Center

Not good service Made advance appointment. Received return call late next afternoon; no “spark plugs” in shop to finish my tune up. Picked up car and returned it next Made advance appointment. Received return call late next afternoon; no “spark plugs” in shop to finish my tune up. Picked up car and returned it next morning. Later received call from Service Representative asking if I had my car because shop could not find it. later received call that car was finished. Very nice cashier started to bill me for all services. I explained my ($2995.00) Service Contract (I was told it was “bumper to bumper” coverage, including tune ups when I purchased it from Machen’s Ford in Columbia) should pay first. The Service Department adjusted the bill, but still wanted me to pay $125.00. I called Machen’s in Columbia and received the same coverage assurance. I gave the cashier my copy of the service plan, but all were uncertain about the coverage. An older Service Representative arrived and tried to convince me I owed $125.00. However, she still could not show me why. She looked at my copy of my Service Agreement, and tried to call the agreement company. At times she spoke to me as though I did not know anything because she was more knowledgeable (in a condescending manner). I finally said I would just pay the $125.00 and contact Machen’s Ford in Columbia. She then told me not to pay and she would research the matter and let me know if I need to pay. I have heard nothing more and still do not know if I owe $125.00. Now, I’m not sure if I would ever buy and future additional services or coverage plans from Ford, or even buy another vehicle from Machen’s Ford. The rear door gasket has come loose, but I’m not sure I will take it in to Machen’s fo repair( vehicle has fewer than 42K miles), due to my recent experience. More

Recall appointment Came for my appointment they sent me to quick lube who sent me back s they don’t do recalls them I waited while I’m guessing they didn’t want to tell Came for my appointment they sent me to quick lube who sent me back s they don’t do recalls them I waited while I’m guessing they didn’t want to tell me they didn’t have the part. I then went to leave and the one guy said they would give me someone else’s part which isn’t fair to that person who had an appointment as they will go through what I did. More

new tires I was able to purchase new tires at a reasonable price, and installed on my schedule. I keep coming back to Joe Machen Ford because of the reliability I was able to purchase new tires at a reasonable price, and installed on my schedule. I keep coming back to Joe Machen Ford because of the reliability. More

Excellent Angie is the “rock” of Quick Lane! She makes it fun like a smooth machine. She is always pleasant and educated regarding whatever I need. She is ve Angie is the “rock” of Quick Lane! She makes it fun like a smooth machine. She is always pleasant and educated regarding whatever I need. She is very knowledgeable and always follows up to offer the best service possible!! More

Service Sucks Slow, Overpriced.SUCKS Poor Quality, Poor customer sevice, Excessive wait time. Unfreindly satff.. Try to sell you parts your car doesn't need. Overal Slow, Overpriced.SUCKS Poor Quality, Poor customer sevice, Excessive wait time. Unfreindly satff.. Try to sell you parts your car doesn't need. Overall this is the most pathetic operation I have ever seen. More

Very pleasant helpful Very helpful and pleasant knowledgeable well staffed and wait was minamal for the amount of customers in the area I was very happy and pleased with Very helpful and pleasant knowledgeable well staffed and wait was minamal for the amount of customers in the area I was very happy and pleased with my visit More

Quick and precise service Quick service, in and out within 30 minutes. Received feedback and suggestions concerning my vehicle service. Trent was very helpful and answered all Quick service, in and out within 30 minutes. Received feedback and suggestions concerning my vehicle service. Trent was very helpful and answered all my questions. Will be back again. More

Repair power window Had my 2003 Cadillac CTS rear passenger window operating mechanism repaired. Repair was completed in a timely fashion and the prices was reasonable. Had my 2003 Cadillac CTS rear passenger window operating mechanism repaired. Repair was completed in a timely fashion and the prices was reasonable. Individuals I interfaced with were very professional.. More

Horrible experience and costly Slowest technician I’ve ever seen. The tech made a mistake replacing the brake fluid with the incorrect fluid, then drained the fluid from two of four Slowest technician I’ve ever seen. The tech made a mistake replacing the brake fluid with the incorrect fluid, then drained the fluid from two of four wheels and added the correct fluid leaving two wheels still with the wrong stuff. Anyone can make a mistake but fix it right! The service writer had an attitude about the whole ordeal. No apology either. Never again. James made an honest mistake. I understand. But Doug was not understanding in any way.Not a good way to do business. More

Good Job Was well received by service agent. Comfortable waiting area. Tires were pre-ordered and waiting for me. Overall a good experience, as always. Thanks Was well received by service agent. Comfortable waiting area. Tires were pre-ordered and waiting for me. Overall a good experience, as always. Thanks you. More