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Joe Machens Capital City Ford - Service Center
Jefferson City, MO
1,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,519 Reviews of Joe Machens Capital City Ford - Service Center
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July 27, 2018
Great service I had multiple requests and a limited time available for: works service package, 40,000 mile check-up, and car inspection. The tech was friendly and e I had multiple requests and a limited time available for: works service package, 40,000 mile check-up, and car inspection. The tech was friendly and efficient and got my car in right away. She took the time to inform me of the cost involved, which I appreciated. They were busy that day but got my car in and out within an hour! I will not hesitate in being a return customer to Fast Lane at Joe Machens. More
by EVASTUDLEY
Verified CustomerEmployees Worked With
Angie Hulsey
July 26, 2018
5000 mile service I got right in to get my vehicle serviced. It didn't take very long to get me in and out. Was explained what was done, and the condition of my vehicl I got right in to get my vehicle serviced. It didn't take very long to get me in and out. Was explained what was done, and the condition of my vehicle. More
by LARRYNJUDY
Employees Worked With
Angie Hulsey
July 26, 2018
Terrible service. Have bought multiple tires from ford. Always claim it will be covered by warranty then it’s not. I Will not come back to ford Have bought multiple tires from ford. Always claim it will be covered by warranty then it’s not. I Will not come back to ford More
by Anonymous
Employees Worked With
Ron Inman
July 25, 2018
Great shop. I’ve always enjoyed doing business with Joe Machens Capitol City. Very friendly helpful staff and great service. I would recommend them to everyone. I’ve always enjoyed doing business with Joe Machens Capitol City. Very friendly helpful staff and great service. I would recommend them to everyone. More
by mobiltekjc
Employees Worked With
Rick McDonald, Scott Jackson, Angie Hulsey
July 25, 2018
Oops! Missed Something I usually only have praise for the Joe Machens delaershop and service department. This time I had the Works performed on my car and waited for them to I usually only have praise for the Joe Machens delaershop and service department. This time I had the Works performed on my car and waited for them to completed the work. The service was completed quickly and I was on my way. Why then the oops and the rating of 4: I asked to check for potential under carriage damage behind the right front wheel where one could see some material hanging down; Steve, the intake guy, said they would check and trim the hanging material appropriately. Unfortunately for Steve I received the invitation to rate the work minutes after I noticed this item was not completed: it looks like he did not add it to the work order. More
by JP470FR
Employees Worked With
Steve Joplin
July 24, 2018
Service, on my Truck. Angie has always been very helpful and friendly. Machen's has always serviced my auto. I really like the crew over there, Fast Lane. Good peopl Angie has always been very helpful and friendly. Machen's has always serviced my auto. I really like the crew over there, Fast Lane. Good people. More
by wilburndewey2
Employees Worked With
Angie Hulsey
July 24, 2018
Service work I installed integrated brake controller on my 2014 F-150 and had to get it programmed to work with my truck. All works and all features for this ite I installed integrated brake controller on my 2014 F-150 and had to get it programmed to work with my truck. All works and all features for this item are now operational. More
by THENBUNCH
Employees Worked With
Steve Joplin
July 23, 2018
Quick and expertise service We brought my son's Ford Fusion in for service and a recall. My Lincoln needed the same recall service and without an appointment, they said drive it We brought my son's Ford Fusion in for service and a recall. My Lincoln needed the same recall service and without an appointment, they said drive it up. Maybe 10 minutes later (it was really quick), while eating a donut and drinking coffee, they were driving it around and we were ready to go. Thank you!! Two birds with one stone. We appreciate your expertise, proactivity and great service. More
by christine_ellinger
Employees Worked With
Ron Inman
July 23, 2018
Went OK I was in and out for the oil, lube & tire rotation within about 45 minutes. All went well and no issues found with vehicle. Happy with this visit. I was in and out for the oil, lube & tire rotation within about 45 minutes. All went well and no issues found with vehicle. Happy with this visit. I am out of town and don't have the paperwork with me to let you know who I worked with at Quicklane...might have been Justin, but I can't say for sure. More
by morsecomm
Employees Worked With
Not at home and can't be sure of who I worked with at Quicklane.....
July 23, 2018
Appointments don’t take precedence! If you make an appointment it should be the first one in. The last few times it has taken all day on a vehicle with an appt time at 7. When I know my If you make an appointment it should be the first one in. The last few times it has taken all day on a vehicle with an appt time at 7. When I know my car didn’t get in to the shop until after lunch time. More
by trix13us
Employees Worked With
I have no idea. Who I was assigned to.
