Joe Machens Capital City Ford - Service Center

Happy customer My Ford Edge has the Stnc system in it. The computer went bad, so I had no radio, a/c controls, etc. I have been pretty spoiled with the feature so My Ford Edge has the Stnc system in it. The computer went bad, so I had no radio, a/c controls, etc. I have been pretty spoiled with the feature so went to have it checked. They determined that it needed to be replaced and contacted the warranty company to ensure that it was covered. My only complaint was that the phone number they had on file was my home number, so scheduling the repair once the part was in was a little frustrating. Once they got the car back in, the repair they was done in a timely manner and they were very kind when I continued to ask questions. More

Honest, strong service dept. Enjoyable service staff. Very open and honest. Timely service and keep me updated. Prices always high but not sure different elsewhere. I come for th Enjoyable service staff. Very open and honest. Timely service and keep me updated. Prices always high but not sure different elsewhere. I come for the service and quality of maintenance done on our car. More

Awesome customer service from John The service dept looked at my vehicle without an appt an hour and a half before closing with no objections. John Desmond was amazing in explaining th The service dept looked at my vehicle without an appt an hour and a half before closing with no objections. John Desmond was amazing in explaining the problem and answering my questions. I would highly recommend the service dept at JC Ford!! More

As expected and appreciated As usual, the service dept. met and exceeded expectations. Ask for John when you call or drive by w/o appt. He's the "Old Hand". As usual, the service dept. met and exceeded expectations. Ask for John when you call or drive by w/o appt. He's the "Old Hand". More

Oil change. I have came here for some time for th ed service and it is great and don't take very long. Angie is very helpful on getting the paperwork started for I have came here for some time for th ed service and it is great and don't take very long. Angie is very helpful on getting the paperwork started for the service. More

Explorer was serviced Got me in and out in a reasonable time. I dropped it off, got a ride to the office, they called me when it was done and came back and picked me up. Got me in and out in a reasonable time. I dropped it off, got a ride to the office, they called me when it was done and came back and picked me up. Got my receipt and I was on my way back to the office. More

I went to Quick Lane for an Oil Change. Angie was super nice and very knowledgeable regarding what work needed to be done on my automobile ! I have always been pleased when I have gone to Qu Angie was super nice and very knowledgeable regarding what work needed to be done on my automobile ! I have always been pleased when I have gone to Quick Lane Service Center. Thank you, Patty Blume More

Routine maintenance Everyone was very courteous. Went to work on my vehicle right away. Did not try to over sell other unrelated services. Returned my vehicle as clean as Everyone was very courteous. Went to work on my vehicle right away. Did not try to over sell other unrelated services. Returned my vehicle as clean as I took it in. Courtesy van driver very nice-also nice lady at checkout More

Good advice from Justin Jones, service advisor on what was Good advice for a 20 year old Mazda 4000 to keep it running. Justin gave me 5 or 6 service items that needed attention. I will be back for several w Good advice for a 20 year old Mazda 4000 to keep it running. Justin gave me 5 or 6 service items that needed attention. I will be back for several we postponed until next month. More

Quick, easy, convenient service When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that s When my windshield got cracked on the way to an out of town event I panicked because I wasn't sure if it would be possible to get taken care of that same day. My partner went over to the dealership and they worked with him on getting me in as soon as I was back in town. No fuss customer service led to my issue getting taken care of promptly and efficiently. More