Joe Machens Capital City Ford - Service Center

Great Exoerience Good people, friendly atmosphere, willing to help. John, Steven & Tim always go out if their way to make sure my vehicles and my family are well taken Good people, friendly atmosphere, willing to help. John, Steven & Tim always go out if their way to make sure my vehicles and my family are well taken care of. More

Quite an experience I live 45 minutes away, so I made an appointment at 10:00am to have my airbag light and front end looked at and was told on the phone I could drop it I live 45 minutes away, so I made an appointment at 10:00am to have my airbag light and front end looked at and was told on the phone I could drop it off before 10:00 if I could make it, so I dropped it off at 9:15. They told me that they didn’t have any cars to loan out because they were all loaned out and they couldn’t get me a car from Enterprise because they were also all out of vehicles?!! At 4:00 when I asked how much longer it would be, they told me, my car was NEVER even looked at. So, I wasted my entire day off work sitting and waiting, only for them to tell me to go ahead and take my car home and we would do it another day. They did come pick my car up and got me a rental car from Enterprise two days later. I went several days without hearing from them, then 8 days later I received a call letting me know, my airbag light/front end was fixed. It was a long drawn out ordeal and I would not recommend this dealership to anyone. If they would have been upfront at the beginning and would have told me on the phone to bring another vehicle or that they would have my car for numerous days, this would be a better review. As far as Enterprise, Patrick at the Enterprise in Eldon was fantastic to work with, and I look forward to doing business with Eldon Enterprise and Lloyd Belt in Eldon, in the future! More

Fast, efficient, helpful and kind. They are very nice. They are not pushy or make you feel like you need to have all their suggestions done that day on your car. Always helpful with que They are very nice. They are not pushy or make you feel like you need to have all their suggestions done that day on your car. Always helpful with questions. They are fast and keep you updated on what they are doing... More

regular maintenance The people in the service center are great. I had everything explained to me, and future maintenance that I might esnt to have done wss pointed out an The people in the service center are great. I had everything explained to me, and future maintenance that I might esnt to have done wss pointed out and the reasons for it also explained, eith no pressure. They gave me rides to and from home, snd that made my whole day much easier. I eill always take my car to them. More

My MKT Fast, good and quick. I drive from Sedalia because of bad luck with Rick Ball Lincoln . It is worth the drive and give us something different to do. Fast, good and quick. I drive from Sedalia because of bad luck with Rick Ball Lincoln . It is worth the drive and give us something different to do. More

Service on car I called to schedule a service on my car that I purchased at Joe Machens. The service dept. was very cooperative on when I needed the service done. I called to schedule a service on my car that I purchased at Joe Machens. The service dept. was very cooperative on when I needed the service done. They were very complete in doing the service and very speedy in doing it. The staff was very polite and helpful. I would recommend the service center. More

Tried again to burn me Brought my car in for The Works and to check on a tire reading low. Tim Taylor was extremely friendly and helpful throughout our entire process even Brought my car in for The Works and to check on a tire reading low. Tim Taylor was extremely friendly and helpful throughout our entire process even though Ford tried to pull one over on me... again. Tim called to say my car needed an alignment and I approved the additional work only to see the paperwork at the end of the day that shows it did not need an alignment and they couldn’t prove they actually did one as the before and after numbers were identical. Manager never once came out to apologize or give any explanation. The only saving grace was Tim’s ability to show compassion, apologize, ask how he could make it right and truly make me feel like he cared. More

Great service. From check in to pick up service was great. All work was performed in a timely manner with high quality. Steve took care of check in and called when w From check in to pick up service was great. All work was performed in a timely manner with high quality. Steve took care of check in and called when work was complete. Courtesy drivers were also very polite and helpful. Thanks. More

Great day for service at Machens! Truck needed regular service. Dropped off for about an hour as I had other errands to run in the area. Picked up and got surprised with a free service Truck needed regular service. Dropped off for about an hour as I had other errands to run in the area. Picked up and got surprised with a free service. No other place would have reminded me I had built up some credit. Thanks Machens! More

Needs to be more responsive in customer service, Correct service needs to be provided on the first time, rather than returning for the same service, l have returned my vehicle three times and l am st Correct service needs to be provided on the first time, rather than returning for the same service, l have returned my vehicle three times and l am still having the same problem. More