Joe Machens Capital City Ford - Service Center

Emergency issue I had an emergency issue with my coolant light coming on just a block from the dealership. I got my car to the service door and they took over. I was I had an emergency issue with my coolant light coming on just a block from the dealership. I got my car to the service door and they took over. I was given a ride home and kept informed with what was going on. They were prompt and I had everything fixed by the next day. I was pleased with the efficiency and communication! More

Recall and warranty work They had our car for 4 days and over a weekend To fix a recall and warranty part. Got different stories each time we called or visited. Always been ha They had our car for 4 days and over a weekend To fix a recall and warranty part. Got different stories each time we called or visited. Always been happy with service in the past but this experience was not good More

Great service I had to get a car inspection and the machens team got me in and out !! I had to get car licensed and inspection was needed in a hurry. Thanks guys I had to get a car inspection and the machens team got me in and out !! I had to get car licensed and inspection was needed in a hurry. Thanks guys More

Oil change and tire rotation I went in for a oil change and tire rotation. The wait was minimal, the staff was knowledgeable and friendly. I would recommend Quick Lane I went in for a oil change and tire rotation. The wait was minimal, the staff was knowledgeable and friendly. I would recommend Quick Lane More

Very happy Customer Had to get my oil changed and was very happy with the service I received from Justin Jones. He made me aware of things that needed future attention. Had to get my oil changed and was very happy with the service I received from Justin Jones. He made me aware of things that needed future attention. More

Great Thank you for taking care of my car. Thank you for taking me to work. I had my car back by noon on the same day, so that was really good. Thank you for taking care of my car. Thank you for taking me to work. I had my car back by noon on the same day, so that was really good. More

Great service department I am glad you brought Angie back to the service department. She is always on top of the service and keeps me updated. Keep her don’t let her go. I am glad you brought Angie back to the service department. She is always on top of the service and keeps me updated. Keep her don’t let her go. More

Good customer service BUT horrible company policy. I have a Ford Focus that shakes when accelerating from a stopped position. From what I was told at the dealership, this is a common issue of the Ford I have a Ford Focus that shakes when accelerating from a stopped position. From what I was told at the dealership, this is a common issue of the Ford Focus. I wish I was told this when I was buying it. To make matters worse, Ford will not do anything until it fails the shutter test to a certain degree. The only option I was given was to keep bringing my car in. That’s not acceptable. This will be my last Ford. More

Great service I had the works service done to my vehicle and was in and out in under 40 minutes. Very friendly service and I got no run around. I had the works service done to my vehicle and was in and out in under 40 minutes. Very friendly service and I got no run around. More

Great service! I had great service on Sunday! It was really busy but I was greeted and taken care of quickly. Justin was very friendly and helpful! I had great service on Sunday! It was really busy but I was greeted and taken care of quickly. Justin was very friendly and helpful! More