Joe Machens Capital City Ford - Service Center

They were more than willing to help with my problem and correct it. They completed my Truck service on schedule as stated and on time with e mail. correct it. They completed my Truck service on schedule as stated and on time with e mail. More

Services was good but had to reach out to them to see if my vechuwas done. And recommendations was new tires but just purchased them my vechuwas done. And recommendations was new tires but just purchased them More

Excellent service very pleased even the gentleman (service driver can't remember his name) that took me home was very pleasant to ride with. I applaud you all. Thank you (service driver can't remember his name) that took me home was very pleasant to ride with. I applaud you all. Thank you More

The price I was charged for an oil change and filter change are insane. I will be taking my car elsewhere to be serviced from now on. change are insane. I will be taking my car elsewhere to be serviced from now on. More

Contacted your dealership about a recall, service department said would call me back, been 4 weeks. Still haven't heard from them. Won't call back. department said would call me back, been 4 weeks. Still haven't heard from them. Won't call back. More

Didn’t fill my washer fluid on a oil change and requested a tire rotation and don’t know based on paper work if I got a tire rotation a tire rotation and don’t know based on paper work if I got a tire rotation More

I went to Joe Machens, 5.15.21 My car was telling me I had low oil pressure. Tom Williams helped me. I told him to treat me as if I was his mother. He did just that. I was able to pick my car u had low oil pressure. Tom Williams helped me. I told him to treat me as if I was his mother. He did just that. I was able to pick my car up at the end of the day. We bought the car from Machens and we use them as much as possible. Had to use Riley cheverolet a few times and they also were excellent to work with. Machens is close to our apartment. Thank you so much for your help More

Not a bad experience, just nothing special to pull me back other than I bought the car there. Disappointed that I left off car the day before on Friday for just an oil change service and it still was no back other than I bought the car there. Disappointed that I left off car the day before on Friday for just an oil change service and it still was not ready until almost 1:30pm on Saturday. Asked for a quote for new tires that my last oil change report said I needed, but never got a call, text or a quote. Bought them today for $1,000 at another shop in town. Would have bought them Saturday and had them put on if I had gotten a call. Would have saved me a trip. Seems like staffing is a real problem, which is impacting many businesses lately, so I am not angry, just disappointed. More

The service center did an outstanding job in getting me back on the road. I ripped the sidewall out of a tire and they had one in stock. I left the wheel with them and they had it mounted and balanced in back on the road. I ripped the sidewall out of a tire and they had one in stock. I left the wheel with them and they had it mounted and balanced in no time at all. More

Machens dealership was very helpful getting our auto back in service. The part was on back order for quite some time and their service department kept us informed. in service. The part was on back order for quite some time and their service department kept us informed. More