Joe Machens Capital City Ford - Service Center

I always feel at home here and thats why I keep coming back. Our 2020 Ford Escape is the perfect suv for our needs,thanks! back. Our 2020 Ford Escape is the perfect suv for our needs,thanks! More

vthe attendant who made the appt put the wrong name address, phone number , e- mail on the work order. If I had left my car their & went home , the other person could have stolen my car. So now I have address, phone number , e- mail on the work order. If I had left my car their & went home , the other person could have stolen my car. So now I have a receipt that doesn't even have the right information on it. This greatly disturb t More

The work was done very well and as expected. I always know that Angie will take care of my vehicle issues quickly, effectively and efficiently. know that Angie will take care of my vehicle issues quickly, effectively and efficiently. More

Everything was completed on time. I was kept up to date and there was no surprise during the service.I was able the use my FordPass points and there was no surprise during the service.I was able the use my FordPass points More

Angi is great to work with very easy goin works with schedule and communication is great have delt with for years and is great to work with schedule and communication is great have delt with for years and is great to work with More

It took 7 hrs for an oil change. I had to call to get them to do the oil change so I could have my car to pick up my kids. I had an appointment, but I dropped it off so I didn’t have to sit there. I had them to do the oil change so I could have my car to pick up my kids. I had an appointment, but I dropped it off so I didn’t have to sit there. I had no idea it would take all day because I didn’t wait for it. More

High quality service rendered in good time and for a good price. I will be very happy to use the service again. Have I reached 25 words yet? price. I will be very happy to use the service again. Have I reached 25 words yet? More

Notice came last year about a recall. I made an appointment, brought my truck in then was told I had to wait until a defect became clear. I received another notice in February that the recall hasn’ appointment, brought my truck in then was told I had to wait until a defect became clear. I received another notice in February that the recall hasn’t been done. I called and was told the part would take 2 weeks to come in, I made an appointment on 4/14/21. I receive 3 emails notifying me of the appointment . I left the truck at the service department between 7:30 and 8:00 on 4/14/21. We never received notice that it was completed so at 2:00 that day and was told it has not been worked on and I could leave it overnight or pick it up and make another appointment . I left it overnight and did not get any notification it was done all day. On 4/15/21. I called around 2:00 and I was told it was completed. I picked up my truck at 4:00. So I can’t understand the definition of an appointment.? With notices given , bringing it in on the time given and never being told about the delay. Very poor customer service. More

If I could give no stars I would. Kim was rude. Our plan was messed up from another dealership and we were trying to get that worked out and she kept calling being very rude and demanding. Won’t ever bring was messed up from another dealership and we were trying to get that worked out and she kept calling being very rude and demanding. Won’t ever bring my car back here. More

Customer service was good diagnosis was as expected. However I did arrive early and still manage to have a three hour wait to determine that my AC compressor didn’t work. I think the time was lengthy. O However I did arrive early and still manage to have a three hour wait to determine that my AC compressor didn’t work. I think the time was lengthy. Overall the people were nice and the dealership was clean. I would describe as the people were nice but service was slower than the mom and pop shop I usually go to. More