Joe Machens Capital City Ford - Service Center

Scheduling was a bit tricky. Everything else was very smooth. Good reminders via email and text. Notifications keeping me updated on progress. And a comprehensive email reviewing the status of my vehicle smooth. Good reminders via email and text. Notifications keeping me updated on progress. And a comprehensive email reviewing the status of my vehicle and current versus longterm needs. More

Excellent service! great people, identified every bit of issue with my vehicle and fixed it. Put on brand new tires and gave me a discount. issue with my vehicle and fixed it. Put on brand new tires and gave me a discount. More

I love getting my truck serviced at Joe Machens Ford- Jefferson City. They offer great service, prompt help, and quality work. Always top notch service. Jefferson City. They offer great service, prompt help, and quality work. Always top notch service. More

used machens for years. Always available for problems or routine maintenance. Sales staff easy to work with. Service department always keeps informed on any service I have done. routine maintenance. Sales staff easy to work with. Service department always keeps informed on any service I have done. More

I have bought 2 cars from them. They are very helpful and understanding and try their best I help you find a car that fits your needs. They were helpful as well for doing my Ford pass app and getting a probl understanding and try their best I help you find a car that fits your needs. They were helpful as well for doing my Ford pass app and getting a problem cleared up when I came in for my oil change. More

Friendly but lack of communication. Would be also nice if dealerships would work together when parts are not available. This was my work truck and not knowing how long for a simple fix. This is not our if dealerships would work together when parts are not available. This was my work truck and not knowing how long for a simple fix. This is not our first time having issues with server here More

Definitely unmatched when it comes to customer service and care. Clean lobby and workshop. A variety of drinks and good snacks to choose from. Excellent shuttle program and care. Clean lobby and workshop. A variety of drinks and good snacks to choose from. Excellent shuttle program More

A noise in the motor on start up since I bought it. Took it in several times with a recording of it. Still not fixed. it in several times with a recording of it. Still not fixed. More

We constantly had to follow up on status of recall work then when we picked it up We had to go 2 blocks to find it to pick it up. No offer to go get it and bring it up. The lady at the service desk said then when we picked it up We had to go 2 blocks to find it to pick it up. No offer to go get it and bring it up. The lady at the service desk said its out there somewhere! We would never have bought a Ford again except we liked the salesman Doug Keeler. We won't buy another because of the service factor More

Called in because of a recall. I scheduled the time with a live person. Got there and was informed the part had to be ordered. And I would be called when the part is supposed to arrive. a live person. Got there and was informed the part had to be ordered. And I would be called when the part is supposed to arrive. More