Joe Machens Capital City Ford - Service Center

Good service but very slow. I was there for just an oil change and was told it take long but I was there for nearly two hours. change and was told it take long but I was there for nearly two hours. More

I’m giving you 5 stars because the work was done properly. Cashier did not add Ford Pass points to account as requested. She told me to come back and talk to another person to make that happen. I’ll properly. Cashier did not add Ford Pass points to account as requested. She told me to come back and talk to another person to make that happen. I’ll likely just do the Ford Pass app chat and have them add it, like I have the last two times I’ve been there. Not understand why you can’t just automatically load that info to my Ford Pass account since I use the same email address for Machens Ford and Ford Pass? I know for you, stopping in to take care of that doesn’t seem like a big deal. For me, I really don’t need any more errands to run when I get off work - especially when that same cashier (Angie) is going to be the same person there when I get off work! More

I had a horrible experience. The car was suppose to be done by 4:00. It wasn’t finished till 4:30. Just needed a basic oil change. They rotated the tires and did a gold star package. Cost me 92$. I had ju done by 4:00. It wasn’t finished till 4:30. Just needed a basic oil change. They rotated the tires and did a gold star package. Cost me 92$. I had just bought the tires. Didn’t need rotating. I told them it was low on brake fluid and to make sure they filled it. They did not. When I got the car back they had misplaced the windshield washer cap. They put green painters tape on the windshield washer tank. I knew my brakes were close to the end of there life span but they never talked to me about it. We did voice our concern and were reimbursed for our trouble but..... seriously?! Green painters tap!! I will not be back. We currently have a F250 on order. We will not be getting it serviced at joe machens. More

I was served quickly and the battery was installed on the same day. I received a text notifying me that it was done. I would definitely come back. same day. I received a text notifying me that it was done. I would definitely come back. More

Ryan (? his last name) When I arrived, he was with other coworkers and noticed me and proceeded my way. He was very nice and honest. In the Service Department coworkers and noticed me and proceeded my way. He was very nice and honest. In the Service Department More

The dealership, Machens Capital City Ford, provided good, prompt, courteous service at a reasonable price. They kept me informed throughout the process from diagnosis to completion. prompt, courteous service at a reasonable price. They kept me informed throughout the process from diagnosis to completion. More

Got right in at the quick lane. They got me right in and found the problem. They texted me later on that day to tell me that the truck was ready. Very surprised and satisfied found the problem. They texted me later on that day to tell me that the truck was ready. Very surprised and satisfied More

Fast friendly service and at a reasonable price. Would recommend to all of my friends and family. I’ve always been happy with my experience here recommend to all of my friends and family. I’ve always been happy with my experience here More

Angie was a pleasure to work with. My truck needed more work than i was expecting and required another day in shop. Angie was able to get me a car also to help me make it home as i lived 45 minutes away. work than i was expecting and required another day in shop. Angie was able to get me a car also to help me make it home as i lived 45 minutes away. Overall service was outstanding. More

All items were taken care of. Was told the length of time it would take to work on my car. Within that time frame, they had my car done. it would take to work on my car. Within that time frame, they had my car done. More