Joe Machens Capital City Ford - Service Center

Horrible service and attempting to contact someone and have them get back with you is a nightmare. I was told a warranty that was purchased covered electronics however it does not and would like a refund. have them get back with you is a nightmare. I was told a warranty that was purchased covered electronics however it does not and would like a refund. Horrible experience. More

I have had my pickup in for warranty work twice. The first time I was told I could wait while repair was performed. I ended up needing to leave it for 2 days and arrange a ride. Second time for warranty first time I was told I could wait while repair was performed. I ended up needing to leave it for 2 days and arrange a ride. Second time for warranty work had to leave it was told it was repaired it was not had to leave it again for 3 days now waiting for parts. 3 weeks have passed with no communication back! More

Took my car in to get some recalls taken care of. Nothing but problems since I got it back. Took it back once more and got nothing but excuses. Will be using a different dealer from now on. This is ridiculou but problems since I got it back. Took it back once more and got nothing but excuses. Will be using a different dealer from now on. This is ridiculous. Never again. More

Very disappointing service appointment. Have brought my vehicle in 7 times for same problem. No one seems to know how to fix it. Done asking. vehicle in 7 times for same problem. No one seems to know how to fix it. Done asking. More

My dad has purchased ALL of his vehicles at this dealership since the 1980s. He's had his vehicles serviced there religiously. The last 2 times I've brought his vehicle in, I've asked for the front dealership since the 1980s. He's had his vehicles serviced there religiously. The last 2 times I've brought his vehicle in, I've asked for the front passenger tire be checked for a leak. I continue putting air in the tire. Had the Explorer in for an alignment and to have the leak checked. The first time I asked it be checked was when it was in for a recall about a thermostat housing, it wasn't checked them either. We were informed of the recall and were told we would be contacted when the part came in. If not for me calling, the deadline to have the housing replaced would have expired while the part sat in the service department. The second time the leaking tire was said to be good. It is not. Nor is the alignment. Your machine may say it's straight, but driving it says otherwise. It is somewhat better, but still pulls significantly to the right. Not impressed with recent service experiences and doubt there will be many more at this location. I understand you may only know his recent history as we know this dealership had changed owners several times over the years. Sad to know 40 plus years of loyalty he's shown, and this is what my father gets. More

Satisfied as usual.! have been a customer of ford for Satisfied as usual. ! have been a customer of ford for over 50 years and have always been treated fairley. All employees are helpful and friendly. Satisfied as usual. ! have been a customer of ford for over 50 years and have always been treated fairley. All employees are helpful and friendly. More

Very knowledgeable and friendly staff! Kept me informed through the whole process and make important recommendations to upgrade my battery. Which I purchased. Thank you! through the whole process and make important recommendations to upgrade my battery. Which I purchased. Thank you! More

Ryen was tremendous. He was able to fix the issue and it cost less than originally quoted. It was a great experience. I will continue to work with Ryen as long as he is in this position. cost less than originally quoted. It was a great experience. I will continue to work with Ryen as long as he is in this position. More

Thomas Williams took care of my car and kept me informed on the progress on the maintenance work throughout the day. Everything worked out great. on the progress on the maintenance work throughout the day. Everything worked out great. More

Charged way the xxxx to much charged 60.00 labor for a 30 min job for oil change. Really redicules won’t be back ever min job for oil change. Really redicules won’t be back ever More