Joe Machens Capital City Ford - Service Center

Oil change is expensive. Says they checked my brakes but mine are bad and it's checked that they are good. Did they really look? I think not! mine are bad and it's checked that they are good. Did they really look? I think not! More

Friendly service, clean, worked with our schedule getting our vehicle in for rotation all around good service. Angie is always helpful. Have a safe and happy holidays! our vehicle in for rotation all around good service. Angie is always helpful. Have a safe and happy holidays! More

The service department was great to work with. Thomas was helpful and kept me up to date on the progress of the repair. Found the problem and resolved it quickly even with the Covid and upcoming Thanksg was helpful and kept me up to date on the progress of the repair. Found the problem and resolved it quickly even with the Covid and upcoming Thanksgiving holiday that same week. The cost was fair and done in a timely manner!! More

They were great helping us with our vehicle recall. They were quick to fix and point out we had another recall that they ordered the part for and they fixed the next morning. Very convenient for us since w were quick to fix and point out we had another recall that they ordered the part for and they fixed the next morning. Very convenient for us since we only had to take the car in once. More

I had the worst experience ever, the guy who helped me told me I was supposed to pay 100 ahead of time but he didnt told me I was supposed to pay 100 ahead of time but he didnt More

I brought my Dodge Grand Caravan into the shop to have the low tire pressure switch replaced. The work was done quickly and correctly. Angie was friendly and got me in and out with the minimal of delay. the low tire pressure switch replaced. The work was done quickly and correctly. Angie was friendly and got me in and out with the minimal of delay. More

Im a travel nurse and hate having to take my vehicle somewhere I am unfamiliar with. But here, the service was friendly, they took care of my vehicle and I didn’t have to wait forever. A win in my book. somewhere I am unfamiliar with. But here, the service was friendly, they took care of my vehicle and I didn’t have to wait forever. A win in my book. More

I scheduled an appointment online for 9:30am dropped my car off at 9:15am. Angie was rude and didn’t even acknowledge I scheduled everything online, I told her I would need my car back that day as it’s my car off at 9:15am. Angie was rude and didn’t even acknowledge I scheduled everything online, I told her I would need my car back that day as it’s my only vehicle. After checking on the online thing my car hadn’t been looked at after 2.5 hours was told they were short staffed and other vehicles got there before mine appointments don’t mean a time per Angie just who ever drops off first. Maybe you guys need a better appointment system then. At 4:30p car still had not been looked at and I messaged Angie. Finally at 4:47 I got a phone call from Jesse for my estimate and told me they didn’t have parts in stock. YES!!! 7.5 hours later I found out about this. I called back no one answered. Next day Angie reached out because I didn’t respond when really I did. She also told me tried multiple times and ways to reach me when in reality it was all less than 10 minutes. I picked my car up which took them 10 minutes to pull up front. I went to a different dealership they got my in and out in 45 minutes and cheaper. I won’t be coming back to the service department. More

Service was the best. Jesse Edler is uber helpful & professional! My truck has never run better. Really appreciate the hours of operation and ability to meet all our needs! professional! My truck has never run better. Really appreciate the hours of operation and ability to meet all our needs! More