Joe Machens Capital City Ford - Service Center

Great service experience! I had an issue with my truck not running smooth and they were able to troubleshoot and get it fixed for me that day! not running smooth and they were able to troubleshoot and get it fixed for me that day! More

Awesome, would recommend them to all my friends and family, nice courteous service with a smile. Work done in a timely manner and quality that is hard to find now family, nice courteous service with a smile. Work done in a timely manner and quality that is hard to find now More

Waited 3 hours for them to diagnose my cars check engine light. Only to have to wait a week to be able to get it fixed. And not all problems were found that I had issues with. light. Only to have to wait a week to be able to get it fixed. And not all problems were found that I had issues with. More

The people are great, the price isn’t. I went to get my TC light checked to see what an issue was only. They advertised that service to be free but it was not. They charge a flat rate of $100. Very costly TC light checked to see what an issue was only. They advertised that service to be free but it was not. They charge a flat rate of $100. Very costly and wish I had went somewhere else. More

I was very pleased with the work done and the fast service. It was quite fast about 30 minutes and I was ready to go. I did not see where the wheel rotation was done and the pointed it out to me. T service. It was quite fast about 30 minutes and I was ready to go. I did not see where the wheel rotation was done and the pointed it out to me. Thanks again More

Joe Machens Capital City Ford did a great job repairing two oil leaks in my 2008 Ford Escape! Everyone from Jesse in service, to the mechanic, and the cashiers are excellent to work with. It’s great to hav two oil leaks in my 2008 Ford Escape! Everyone from Jesse in service, to the mechanic, and the cashiers are excellent to work with. It’s great to have a Ford dealer close to home that has my trust. More

Usually everything goes pretty well but when you try to call it takes an act of Congress get somebody to answer the phone call. I’ve called three times been put on hold for 10/15 minutes then get a answer call it takes an act of Congress get somebody to answer the phone call. I’ve called three times been put on hold for 10/15 minutes then get a answer machine. I really think this needs to be improved on. Communication is key in all things. More

Steven Paul is wonderful I was helped immediately upon arrival informed of everything they did and everything that would need to be done in the future arrival informed of everything they did and everything that would need to be done in the future More

Every thing I ask for to be checked out was taking care of they gave me a loaner whe other dealers would not and I didn’t even buy it here of they gave me a loaner whe other dealers would not and I didn’t even buy it here More

We were happy with their work on the vehicle. It was nice to have a vehicle to drive while they worked on it. Glad they found the problem in time for vacation. to have a vehicle to drive while they worked on it. Glad they found the problem in time for vacation. More