Joe Machens Capital City Ford - Service Center

Great service with friendly staff! I appreciate the service department making me feel like a valued customer. Angie has been my go to person for many years! service department making me feel like a valued customer. Angie has been my go to person for many years! More

They were exceedingly nice from the first time I called until the moment I left. First they gave me a choice of the day for the repair and the time . They did the repair and informed me of another recall t until the moment I left. First they gave me a choice of the day for the repair and the time . They did the repair and informed me of another recall that needed to be done. They were finished in good time and even pulled the car back around for me to drive it back out. Would recommend your service to anyone! Thanks More

Previously (30 plus years buying vehicles) then went to service only. Last visit is last. Worst experience by far. Absolute xxxxxxxx service. xxxxed us on price. Would'nt call back to update us. Waited ove service only. Last visit is last. Worst experience by far. Absolute xxxxxxxx service. xxxxed us on price. Would'nt call back to update us. Waited over 2 hours. Finally other service rep said "I know he didn't tell you, but just got your oil in". Didn't rotate tires because didn't see lug lock in glove box or call to see where it was. Attached to spare tire. Lazy and/ or stupid xxxxx. More

Angie in service did an awesome job getting everything I needed. I usually look for her because she understands exactly what i want. All the service was done in a timely manner. needed. I usually look for her because she understands exactly what i want. All the service was done in a timely manner. More

I was disappointed in the Quick Lane service. I called on Monday to set an appointment and was told no appointment was necessary and should only take an hour. Upon dropping off my car for “express” service I Monday to set an appointment and was told no appointment was necessary and should only take an hour. Upon dropping off my car for “express” service I was told it would be 3 hours. I see signs that indicate caring for customers due to Covid but office staff aren’t wearing mask. I was disappointed that when I arrived I was not greeted or even acknowledged that I was there other than me initiating the need for service. If I didn’t have the extended Ford warranty I would most likely return to my former service center. More

Needed new tires. (A member of your service department warned me two years ago that the day would come.) Four new balanced tires later (Easy-Peasy for me at least) I picked up my car. warned me two years ago that the day would come.) Four new balanced tires later (Easy-Peasy for me at least) I picked up my car. More

Charged 155.99 for labor on a engine cooling thermostat that only took under 45mins to do. I mean UNDER 45MINS. Brought it in at 4:30 talked to my service guy at 4:45 and done before 5:30. Either your serv that only took under 45mins to do. I mean UNDER 45MINS. Brought it in at 4:30 talked to my service guy at 4:45 and done before 5:30. Either your service est hour book is way wrong or you guys HALFED xxx WORK ON MY TRUCK More

Service was reasonable and everyone I dealt with was very courteous.pleased with my experience. I thought the cover on the steering wheel was a good touch. courteous.pleased with my experience. I thought the cover on the steering wheel was a good touch. More

Arkeem did a great job getting me in and out in a timely manner. Service tech did an excellent job with the oil change and lubrication. Steering was making a clicking sound on hard right or left turns. Soun manner. Service tech did an excellent job with the oil change and lubrication. Steering was making a clicking sound on hard right or left turns. Sound went away after service was completed. Assuming the greasing fixed that issue. More

I felt charging to put windshield wipers on that I bought there was a bit much. I always have service done there normally without complaint. there was a bit much. I always have service done there normally without complaint. More