Joe Machens Capital City Ford - Service Center

Took vehicle in for a FORD FAILURE transmission that should NEVER quit in less than 100,000 miles. Never, never, never should have happened. Changes my mind about Ford Escapes and Fusions! should NEVER quit in less than 100,000 miles. Never, never, never should have happened. Changes my mind about Ford Escapes and Fusions! More

Great service and very polite employees. Was able to answer all questions. They did awesome and so did the lady’s in payment center area answer all questions. They did awesome and so did the lady’s in payment center area More

On this visit all of my issues were addressed in a professional manner.Angie kept me informed from the beginning to the end when I picked up my vehicle. professional manner.Angie kept me informed from the beginning to the end when I picked up my vehicle. More

The service was great. The repair shop cashier went beyond the call of duty in helping me do the Ford Pass app on the computer. beyond the call of duty in helping me do the Ford Pass app on the computer. More

Flawless from my viewpoint. Thx! Quick drop-off process . Quick to retrieve as well. Good job fellas. Hard to get to twenty five word minimum. . Quick to retrieve as well. Good job fellas. Hard to get to twenty five word minimum. More

I have always found the service staff at Joe Machens Ford to be friendly and professional. The work is always completed in a timely manner. to be friendly and professional. The work is always completed in a timely manner. More

Didn’t even fill the sumBitch up with antifreeze or get the turbo boot tight. Lost all my business. $700 for a 2 hour job the turbo boot tight. Lost all my business. $700 for a 2 hour job More

Received appointment earlier than I thought I could get in. Had to wait a long time to find the problems and they are still not resolved. Hope to resolve in the near future in. Had to wait a long time to find the problems and they are still not resolved. Hope to resolve in the near future More

Did a great service job on our truck and worked a fantastic deal for a new vehicle. We travel 45 minutes to use their service department. fantastic deal for a new vehicle. We travel 45 minutes to use their service department. More

I was met as soon as I pulled in. Everyone was very courteous. The gentleman that checked me in thoroughly reviewed the work to be done. The work was completed in a timely manner. courteous. The gentleman that checked me in thoroughly reviewed the work to be done. The work was completed in a timely manner. More