Joe Machens Capital City Ford - Service Center

Setting up appointments online is so easy! I love it. Took a while for my oil change and I feel like is just a bit pricey, but the techs and other staff are very friendly and helpful. I will keep using t Took a while for my oil change and I feel like is just a bit pricey, but the techs and other staff are very friendly and helpful. I will keep using this dealership for service 100%. More

Made my appointment on-line. When I arrived at appointment time had to wait in line to be checked in. Was checked in by gentleman coming down the line. Confirmed that I would be waiting for the Se appointment time had to wait in line to be checked in. Was checked in by gentleman coming down the line. Confirmed that I would be waiting for the Service to be completed. Sat in waiting room for 2 hours when noticed my car parked in service completed area. Asked Woman at Service window if my car was done, she did not have the paperwork yet. Waited another 20 minutes and asked again as it was a different person at the window and she said she would check. Service Tech had paper work on his desk but no one told him and he did not to check to see if anyone was waiting. Paperwork was brought in and he apologized for the wait and waved the cost of service. I thought that was nice but when I looked at the paperwork I saw that they had done an Oil/Filter change, which I had just done the week before, instead of the Transmission Fluid change that I had made the appt. for. Disgusted I left the Dealership. More

Fast, knowledgeable service. Had part in stock for my 1997 Ford truck. Service was fast and done well. Service were friendly and nice to be remembered when come in. 1997 Ford truck. Service was fast and done well. Service were friendly and nice to be remembered when come in. More

I have confidence in Steve Joplin ias my service advisor. I trust his opinion and value the detailed information he provides regarding my vehicle maintenance. I appreciate Steve working my vehicle into the I trust his opinion and value the detailed information he provides regarding my vehicle maintenance. I appreciate Steve working my vehicle into the service schedule and accommodating my request for drop off and pick up. It is a pleasure to do business at Capital City Ford because of Steve. More

As always excellent customer service led with professional traits is what i received during my visit for service. I continue to receive this treatment with each visit. professional traits is what i received during my visit for service. I continue to receive this treatment with each visit. More

Replaced a warranty motorcraft battery with an uptown one. Was called about error, told to come at 1 next . Rep not there, replacement took me 2 1/2 hours one. Was called about error, told to come at 1 next . Rep not there, replacement took me 2 1/2 hours More

They make you feel at ease. Do the work as quickly as possible and inform you of any other possible problem areas that need attention now or soon. possible and inform you of any other possible problem areas that need attention now or soon. More

As always Awesome service, early morning drop off hours, shuttle rides, service advisors knowledge, nice young man to bring my vehicle to the front. 5 stars for all involved, shuttle rides, service advisors knowledge, nice young man to bring my vehicle to the front. 5 stars for all involved, More

Went in for a oil change and tire rotation. Got home noticed my tires were not rotated. Went back the next morning to get them rotated and was told Why they were not rotated was “they didn’t need it”. I noticed my tires were not rotated. Went back the next morning to get them rotated and was told Why they were not rotated was “they didn’t need it”. I was also told I needed to leave my truck for half the day for a 15 minute job. So I left and went to another shop for a tire rotation and paid $20 for a service your shop failed to do More

Great service and friendly staff in auto service department. The waiting area is clean and neat they provide free coffee and soda and fruit and popcorn. Did have donuts early in the morning but sinc department. The waiting area is clean and neat they provide free coffee and soda and fruit and popcorn. Did have donuts early in the morning but since COVID 19 they no longer have them. More