Joe Machens Capital City Ford - Service Center

Excellent service! Under promise and over perform! Great and reliable service. Also courteous, professional and pleasant employees. Competitive price and they don’t try to up s ok a bunch ou stuff and reliable service. Also courteous, professional and pleasant employees. Competitive price and they don’t try to up s ok a bunch ou stuff More

Been a customer for over 15 years and also have received excellent service. Would highly recommend both their sales and service!!! Their customer service is outstanding. excellent service. Would highly recommend both their sales and service!!! Their customer service is outstanding. More

Slow service with very little communication. A typical inspection for tags took 2 hours. I arrived at my appointed time thinking 30 minutes and sat amongst 15 people for close to 2 hours with my daughter inspection for tags took 2 hours. I arrived at my appointed time thinking 30 minutes and sat amongst 15 people for close to 2 hours with my daughter who had an appointment that we were late in attending because of not knowing what or how long it would take. I am almost 50 years old and have never had an inspection take so long. More

Attentive, courteous, and professional. The staff is second to none. Facilities are state of the art. Courtesy driver crew is awesome. Most importantly they have ice cream while you wait. second to none. Facilities are state of the art. Courtesy driver crew is awesome. Most importantly they have ice cream while you wait. More

Joe Machens Saved the Day! After several frustrating days of trying to figure out the source of my transmission electronic control problem, I had the car towed from another repa After several frustrating days of trying to figure out the source of my transmission electronic control problem, I had the car towed from another repair shop to Joe Machens Capital City Ford. Of course they could be expected to be knowledgeable about Ford vehicles, but I was still pleasantly surprised when they diagnosed and fixed the issue in only slightly more than 24 hours after the car was brought in. Not only that, they knew that the drive train was still under the car's warranty and did the work without cost to me. A win-win! More

Oil change. Not told of inspection or price. Quick service. Took 45 minutes. Several customers not wearing a mask but did keep distance but a average area. Not told of inspection or price. Quick service. Took 45 minutes. Several customers not wearing a mask but did keep distance but a average area. More

The employees at this dealership are great and provide outstanding customer service. I have always had a good experience with them and plan to continue my business there as always. outstanding customer service. I have always had a good experience with them and plan to continue my business there as always. More

Easy way to solve--talk to the customer I brought my car in for an oil change and to have my tires rotated. When the technician moved my car after the work was finished, he bumped my garage I brought my car in for an oil change and to have my tires rotated. When the technician moved my car after the work was finished, he bumped my garage door opener on the visor causing it to land on the floor in the backseat. He was unsure was he bumped, and didn't say anything to anyone. When I got home, I went to push my garage door opener and it was missing. I checked the floor on both sides and called the dealership. This is when Angela went and asked the technician. He said he bumped something but checked to make sure there wasn't anything on the ground outside my car. I ended finding the remote in the back seat on the floor. If he would have said something when I picked up my car, it would have been appreciated. I was not very happy when I got home and couldn't find it. If I had been told he bumped something, I would have been able to find it there. Obviously the technician knew he had bumped something, but failed to say anything. It's better to be preventative rather than going back and saying oh yes-- I did this but didn't know what I bumped. More

Maintenance Servicing Vehicle Take in my vehicle for regular maintenance needs and get the works, so they check out fluids, tire rotation and air pressure, oil changes etc., and ha Take in my vehicle for regular maintenance needs and get the works, so they check out fluids, tire rotation and air pressure, oil changes etc., and have been really good about explaining other repair work that is needing attention at time of service or to give a heads up on things that will need attention in the near future. More

I was taken care of quickly. Everyone I worked with was very friendly and inviting. I would definitely continue to get service here. Great job very friendly and inviting. I would definitely continue to get service here. Great job More