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Joe Machens Capital City Ford - Service Center
Jefferson City, MO
1,518 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,518 Reviews of Joe Machens Capital City Ford - Service Center
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July 23, 2020
Fine service. Too slow. Service and pricing is fine. But I scheduled my appointment to start at 11:30 am, I arrived by 11:20 am and It took until 1:30 pm for a simple oil cha Service and pricing is fine. But I scheduled my appointment to start at 11:30 am, I arrived by 11:20 am and It took until 1:30 pm for a simple oil change package. Way too long. I asked prior to my appointment how long the service was going to take and I was told 20 - 40 minutes. More
by Grant
Verified CustomerEmployees Worked With
Angie Hulsey
July 23, 2020
Everyone was so helpful and caring and got me in and out When I was still having car problems they told me to come back and the tech would ride with me to be able to Hear what I was hearing When I was still having car problems they told me to come back and the tech would ride with me to be able to Hear what I was hearing More
by SANTAKID2
Employees Worked With
Cody , Dustin Prenger
July 23, 2020
Angie is awesome Angie was very knowledgeable in helping us with the issues we were having with our vehicle. She went to great lengths to help us get our vehicle take Angie was very knowledgeable in helping us with the issues we were having with our vehicle. She went to great lengths to help us get our vehicle taken care of. Thank you Angie! More
by LDB_BMB
Employees Worked With
Angie Hulsey
July 22, 2020
Great customer service and very professional. Angie and team were able to answer all my questions. I would highly recommend them to anyone looking to have a vehicle serviced! team were able to answer all my questions. I would highly recommend them to anyone looking to have a vehicle serviced! More
by rfalbersonii
Employees Worked With
Angie Hulsey
July 16, 2020
Angie was great as usual. Took care of everything in a very professional and personal manner. Nevea problem with the dealership or any of the people. very professional and personal manner. Nevea problem with the dealership or any of the people. More
by primesolutions212
Employees Worked With
Angie Hulsey
July 16, 2020
Thank you Angie for your professionalism and staying in touch by phone and text, sending photos — great customer service! I appreciate all of your help! touch by phone and text, sending photos — great customer service! I appreciate all of your help! More
by CKremer
Employees Worked With
Angie Hulsey
July 15, 2020
Went in for a seat belt fix. The part that’s in the seat you hook to. Holly Hanna the price about made me drop my teeth. I know how much labor was involved so the part was over two hundred dollars. OMG you hook to. Holly Hanna the price about made me drop my teeth. I know how much labor was involved so the part was over two hundred dollars. OMG More
by CHAMV5586
Employees Worked With
Jesse Edler
July 15, 2020
Great service on my vehicle. Just wish that when you drive into the QuickLane that someone, even if finishing a task, would acknowledge that you were there-“Hi, someone will be right with you!”, instead drive into the QuickLane that someone, even if finishing a task, would acknowledge that you were there-“Hi, someone will be right with you!”, instead of walking around your car like you are in the way. More
by marciakram
Employees Worked With
Cashier!!-Awesome!!, Angie Hulsey
July 14, 2020
They have taken care of my in-laws for over 10 years. We decided to see what they could do for us. Outstanding service. Everyone was attentive, but we felt heard. Our plan was to shop around for the best decided to see what they could do for us. Outstanding service. Everyone was attentive, but we felt heard. Our plan was to shop around for the best deal, but once we meet the sales team we felt totally comfortable on doing business with them. We got a great rate, 2.99% plus 54 month term. Car was cleaned, washed an a full tank of gas! There were a couple things we needed done to the car, but with a short time frame on saturday we had to look at the following week. No problem, they called Monday morning letting us know they were getting the fews things completed for the car. We already signed saturday, but they made it clear they plan to take care us!! More
by Gentml7
Employees Worked With
Bradley Kellerman, Scott Jackson, Billy Underwood, Derek Bertles
