Joe Machens Capital City Ford - Service Center

The wait in the customer lounge to get a “scheduled appointment” oil change and tire rotation done is absolutely ridiculous!!!! I waited 2-1/2 hours this last time, and FOUR HOURS the time before that appointment” oil change and tire rotation done is absolutely ridiculous!!!! I waited 2-1/2 hours this last time, and FOUR HOURS the time before that!!! xxxxxx ridicylulous! More

Well I had an appointment on Saturday at 10:15 and it took over 2 hours before they even got it in the bay. took over 2 hours before they even got it in the bay. More

Wayyy overpriced for a synthetic oil change. It was over $300 for a simple first oil change on my Ford Mustang. Can’t say it was a speedy or enjoyable process either. I will say the shuttle service was appr $300 for a simple first oil change on my Ford Mustang. Can’t say it was a speedy or enjoyable process either. I will say the shuttle service was appreciated More

Give very good service and advice. Was very time and Give very good service and advice. Was very time and friendly. Give very good service and advice. Was very time and friendly. More

The Customer service was Friendly Courteous efficient helpful and Honest helpful and Honest More

The service technician was very helpful and considerate. I explained what I needed done and he for my truck and he called me to suggest that I also needed to have the fuel filters replaced. I was very plea I explained what I needed done and he for my truck and he called me to suggest that I also needed to have the fuel filters replaced. I was very pleased with everyone at the dealership. More

I did not realize that that you had to have an appointment but they worked me in for my oil change and tire rotation for my car. appointment but they worked me in for my oil change and tire rotation for my car. More

Thomas went above and beyond his duty to get our car running right. I know he felt bad that parts were hard to get and it took a while. But I would recommend this service department. running right. I know he felt bad that parts were hard to get and it took a while. But I would recommend this service department. More

It took a hour and forty five minutes for a tire rotation and oil change. I think that took longer than it should have when I had an appointment made. and oil change. I think that took longer than it should have when I had an appointment made. More

They completed the work in a timely manner. Pulled my car in bay so I wouldn't get soaked from the rain. car in bay so I wouldn't get soaked from the rain. More