Joe Machens Capital City Ford - Service Center

Recall handled well ... and more! In this pandemic time, Machens made it easy to handle the recall repair on my Fiesta. They also spotted that my serpentine belt was worn and addressed In this pandemic time, Machens made it easy to handle the recall repair on my Fiesta. They also spotted that my serpentine belt was worn and addressed that at the same time. From great email scheduling to pickup and delivery, I felt safe, comfortable and my car is running great. Great job, Machens! More

After comparing multiple invoices for the same oil change service I always get... they’re never the same. Got dinged an extra $20 this time service I always get... they’re never the same. Got dinged an extra $20 this time More

Very satisfied with service department Would recommend others to use this dealership. Will use them again for future services and also purchases when I decide to trade. others to use this dealership. Will use them again for future services and also purchases when I decide to trade. More

Steve and Dustin are my appointment up due to a recall on an airbag on the Ford Fusion. Steve set up the appointment and the loaner car as the recall paperwork noted. Dustin took care of me during drop off t an airbag on the Ford Fusion. Steve set up the appointment and the loaner car as the recall paperwork noted. Dustin took care of me during drop off time. More

Not very friendly. Always have to wait for some one to wait on you. Doesn’t seem like they want to service my car. Thanks wait on you. Doesn’t seem like they want to service my car. Thanks More

Great service!!! Service Managers always listen to your concerns and try to get you out the door for the least out of pocket they can. concerns and try to get you out the door for the least out of pocket they can. More

great work Everyone was helpful and cordial. The cost of the needed repairs was reasonably priced. Jesse and Angie were very pleasant and Arkeem took care of my Everyone was helpful and cordial. The cost of the needed repairs was reasonably priced. Jesse and Angie were very pleasant and Arkeem took care of my car in a professional manner. More

Great people to work with, completed the work requested in a very timely manner. Great service provided. Very knowledgable staff. Will use this dealership again. in a very timely manner. Great service provided. Very knowledgable staff. Will use this dealership again. More

I love these folks. Angie H and Kim the cashier the greatest. Always efficient always courteous and knowledgeable. I wish I knew the mechanics but don’t. Never an issue greatest. Always efficient always courteous and knowledgeable. I wish I knew the mechanics but don’t. Never an issue More

Great Service from my advisor but I didn’t see any social distancing or precautions when I visited this last time. I was not worried, but others may not be like me. distancing or precautions when I visited this last time. I was not worried, but others may not be like me. More