Joe Machens Capital City Ford - Service Center

Great dealership to work with. Excellent and knowledgeable service and sales staff. Great turnaround times on service. Will definitely use again and reccomend in the future. knowledgeable service and sales staff. Great turnaround times on service. Will definitely use again and reccomend in the future. More

Great experience My car needed to go in for regular maintenance but with the Covid I didn't want to have someone bring me home and come back and get me. They gracious My car needed to go in for regular maintenance but with the Covid I didn't want to have someone bring me home and come back and get me. They graciously came and got my car and returned it to me with the maintenance work done! More

Wish when one made an appt 5 days in advance one could get in; have vehicle serviced at that time. However all personnel were very nice. get in; have vehicle serviced at that time. However all personnel were very nice. More

Dreaded having to do my service during the Covid-19 but like always it was a smooth process! Keep up the great work Machens JC! like always it was a smooth process! Keep up the great work Machens JC! More

Jesse Edler was extremely professional and even more helpful and informative on my issues. I couldn’t have asked for a better experience from a dealer. helpful and informative on my issues. I couldn’t have asked for a better experience from a dealer. More

They are friendly, helpful, and interested in what you need. I have bought cars from and used the service department at this dealership since 1988. I appreciate the good attitude the employees there display. If I have bought cars from and used the service department at this dealership since 1988. I appreciate the good attitude the employees there display. If you have a problem, they get you in as soon as possible to take care of it. More

Good service and and everyone in the service department was very nice. Shuttle driver was also very friendly and shuttle service was very appreciated. Thanks again ! was very nice. Shuttle driver was also very friendly and shuttle service was very appreciated. Thanks again ! More

Excellent service. I have been so pleased with this dealership since i first pulled onto the lot almost a year. I’ve been treated with great respect and feel like I am f I have been so pleased with this dealership since i first pulled onto the lot almost a year. I’ve been treated with great respect and feel like I am family. I had an recall notice and the service department was kind enough to pick my 2019 Escape up and return it to m during this Pandemic. More

The work, the services was the same here plus in the past. They are so nice, helpful, kind and do very good at what they do. They're listing to what I needed and they are excellent in giving me enco past. They are so nice, helpful, kind and do very good at what they do. They're listing to what I needed and they are excellent in giving me encourage in understanding. More

Machens Ford is always very helpful in my decision macking. Explain what has to be done and why. I always feel comfortable with their decisions. macking. Explain what has to be done and why. I always feel comfortable with their decisions. More