Joe Machens Capital City Ford - Service Center

Thank you for taking time with me and reviewing the concerns I had. The team completed the work faster than expected! I appreciate the great customer service and the shuttle drivers are always the best concerns I had. The team completed the work faster than expected! I appreciate the great customer service and the shuttle drivers are always the best too! More

I have done business for years with Joe Machens Capital City Ford. They have always been professional, efficient, and helpful with all of my needs. City Ford. They have always been professional, efficient, and helpful with all of my needs. More

I purposely scheduled an oil change as I have limited time in my work day. After waiting 2 hours I asked about the status of my vehicle only to find out the order had not been entered and the work not st time in my work day. After waiting 2 hours I asked about the status of my vehicle only to find out the order had not been entered and the work not started. I left without completing the service. I have had similar experiences on previous service visits. More

Great Job on My Car Service was good, but checking me in took a little longer than I expected. Only two service writers were at their desks, one was on the phone and the Service was good, but checking me in took a little longer than I expected. Only two service writers were at their desks, one was on the phone and the other didn't look like he was doing anything, but didn't help me out. When the one on the phone was done, she came over and wrote up my service request. I'm also confused about the new Ford and Lincoln points program. I have a Lincoln and so I can't add it to the Ford app on my phone, but somehow I have points on both programs, so I'm not sure how many points I have. More

Very quick and very understanding of the time restrictions for the repair. Very pleased with the price and the overall experience. Dustin was on top of all my concerns restrictions for the repair. Very pleased with the price and the overall experience. Dustin was on top of all my concerns More

Wrong viscosity oil...no follow-up received. Invoice shows wrong viscosity oil was used. I contacted service assistant and was promised they would look into it. Two days have gone by with no re Invoice shows wrong viscosity oil was used. I contacted service assistant and was promised they would look into it. Two days have gone by with no response even though I contact them again. On a positive note: Angie was awesome! More

The cashier wanted to charge me for work that was not done (Tire rotation with an oil change) because it was part of “a package.” If the guy had not written it up on the ticket she would have charged me done (Tire rotation with an oil change) because it was part of “a package.” If the guy had not written it up on the ticket she would have charged me for it. She also acts haughty like the customer.is an annoyance. More

Disappointed. Oil changes have gone up 20$ the last 2 oil changes I got . 70$ for an oil change?? What happened to 30$ oil changes ? oil changes I got . 70$ for an oil change?? What happened to 30$ oil changes ? More

Excellent communication through out the entire process. They also made sure I had a ride when my vehicle needed to be in the shop overnight. They also made sure I had a ride when my vehicle needed to be in the shop overnight. More

Quick easy professional service Friendly, professional interaction w all personnel. Easy to make appts in our time frame. Quality service in a timely manner. Customer kept informed a Friendly, professional interaction w all personnel. Easy to make appts in our time frame. Quality service in a timely manner. Customer kept informed at all aspects. Awesome waiting area. More