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Joe Machens Capital City Ford - Service Center

Jefferson City, MO

4.3
1,520 Reviews
Today: 7:00 AM - 5:30 PM Open Now
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1,520 Reviews of Joe Machens Capital City Ford - Service Center

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February 12, 2020

Great service! As always, I was greeted well and taken good care of in a timely fashion. I appreciate the help from both Jesse & Angie. Thank you! More

by rod20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey, Jesse Edler
Feb 18, 2020 -

Joe Machens Capital City Ford responded

You are most welcome! Thank you for choosing our dealership and for the 5 star review for our Service Dept! We appreciate it!

February 12, 2020

Completely satisfied with my service. I was completely satisfied with the service on my automobile. Angela got me started and Dustin kept me informed on how my repairs were progressing. More

by seeright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey, Dustin Prenger
Feb 18, 2020 -

Joe Machens Capital City Ford responded

Thank you for the 5 star review for Angie, Dustin and our Service Dept! We very much appreciate it!

February 10, 2020

They did a good job and didn’t have to wait very long. I’ll be back the next time I need service for my vehicles. More

by sekoestner
Recommend Dealer
Yes
Employees Worked With
Jesse Edler
Feb 11, 2020 -

Joe Machens Capital City Ford responded

We sure hope you come on back when your vehicles need service! We'd love to have you as a customer. Thanks for the 5 star review, we very much appreciate it!

February 09, 2020

Great service and all the staff was very friendly. My tech Chris Bryant fixed a issue on my truck that alot of other places couldn't figure out,, he was awesome. More

by curt3
Recommend Dealer
Yes
Employees Worked With
Chris Bryant
Feb 11, 2020 -

Joe Machens Capital City Ford responded

We think Chris Bryant is "awesome" too. Though it really means a lot more when our customers leave a 5 star review for him! He will love seeing this. Thanks for giving our Service Dept the opportunity to figure out the problem for you. We do appreciate your business and hope to see you again.

February 05, 2020

Great service! Very friendly. Drops off and picks up from work and text information about vehicle to keep you updated. Haven’t had any problems! More

by Shelleyjohnson010
Recommend Dealer
Yes
Employees Worked With
Steve Joplin
Feb 05, 2020 -

Joe Machens Capital City Ford responded

Thanks, Shelley, for the 5 star review for our Service Dept. We try our best to provide "great service" to all our customers so we appreciate it when they let us know how we are doing. Thanks again, we hope to see you for your next service visit.

February 04, 2020

great people Great helpful people Unfortunately the actual building badly needs an update and much larger space Hard to pull in, park, very very tight spaces! More

by JANETAKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not recall
Feb 04, 2020 -

Joe Machens Capital City Ford responded

Thank you for the 5 star review for our Service team, we very much appreciate it. Your review will be forwarded to our GM so he is aware of your comments. Thank you again for your business.

February 04, 2020

angie is the best needed a new battery after angie did her evaluation. she also had me see Vernon in parts for an interior part that is out of production. he gave me More

by whmelcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
vernon in the parts department., Angie Hulsey
Feb 04, 2020 -

Joe Machens Capital City Ford responded

Excellent review for Angie and Vernon, they will love seeing this. Great to hear they took care of you. Hope you are able to track down that part. Thanks again!

February 03, 2020

The service was great but I think 50.00 was a little steep for just an oil change. I didn’t have anything else done to the vehicle More

by hart2814
Recommend Dealer
Yes
Employees Worked With
Jesse Edler
Feb 04, 2020 -

Joe Machens Capital City Ford responded

Thank you for the positive review and letting us know our Service was "great"! We appreciate it. As for the pricing, we always do more for our customers than just an oil change when they come in to make sure their vehicle is road ready. We do a thorough vehicle inspection, check tire pressure and top off all fluids. We also use genuine Ford parts or Ford approved parts and our technicians are all trained. Hope that helps.

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February 03, 2020

Service attendant was very helpful, kind, considerate, and not pushy - trying to sell me service I didn’t need or want. Service was rather quick considering it was a busy day at the dealership. More

by REALTORANDMOORE
Recommend Dealer
Yes
Employees Worked With
Steven Paul
Feb 04, 2020 -

Joe Machens Capital City Ford responded

Thanks for the 5 star review for our Service Dept, we very much appreciate it. Hope to see you again! Give us a call if you have any questions.

February 03, 2020

Joe Machens has a great service department. And they offer a great service by giving people rides back-and-forth to work while your vehicle is being serviced. More

by waldo993
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Dustin Prenger
Feb 04, 2020 -

Joe Machens Capital City Ford responded

Glad you liked our shuttle service! It is just one of the ways we say "Thank You" to our customers for choosing our dealerships. And, Thank You, for the 5 star review for our "great" service department, we really appreciate it.

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