Joe Machens Capital City Ford - Service Center

Just okay I had an issue with my car battery, that a month earlier had been checked. I had gotten the works done and they claimed my battery tested green or oka I had an issue with my car battery, that a month earlier had been checked. I had gotten the works done and they claimed my battery tested green or okay. About a month later the battery completely died leaving me a very heavy paper weight. I managed to charge the battery enough to get the car to start and get it to the dealer. Due to the battery being dead, my car windows would not work (auto up would not work). I told them of the problems and was told they were fixed. The battery issue is fine once replaced but my windows don't work right still. On top of that, they found it nessicary to remove the works sticker that showed the green status of my battery. Now I do not know what mileage to take my car for an oil change. To top everything off part of the battery cover is in my passenger floor board. Frustrated that I now have to waste more of my time getting things fixed that were supposed to already be fixed. More

Rookie Mistakes The last two times I’ve visited, they have not put a protective plastic sheet on the floor and I have ended up with a greasy footprint on my carpeted The last two times I’ve visited, they have not put a protective plastic sheet on the floor and I have ended up with a greasy footprint on my carpeted dead pedal. This is very aggravating. Also, I had my battery replaced on my last visit and when I got home, I took a look at it and found the battery cover had not been properly reinstalled. More

Recall Might explain what signature is needed on the form and what it is. Otherwise everything else was good and service completed in a timely manner. Might explain what signature is needed on the form and what it is. Otherwise everything else was good and service completed in a timely manner. More

Misinformation I was given an estimate of apps $3000 for a number of needed repairs. I was told by a member of management that everything was covered under the exten I was given an estimate of apps $3000 for a number of needed repairs. I was told by a member of management that everything was covered under the extended warranty- even the battery- with a $100 deductible for everything. I questioned the battery coverage a couple of times during the conversation and was repeatedly reassured that the battery was included under the warranty. I gave the go ahead to have it replaced. When all the repairs were finished and I came pick up my truck, my bill was $277 instead of $100. I was informed that it didn’t matter what I was told, the battery wasn’t covered. Had it not been for the misinformation, I would have replaced both batteries myself. Small detail: I called the service writer to check on the status of my truck and left a message to call. The person was out that afternoon but had not changed their message nor forwarded their line. After a couple of calls and 45 minutes later I found out that that person was out. That is when I was told the battery was covered by someone in service management. More

Waiting to long for just an oil change. I bought a new Ford C-Max from you a year ago. The first time I came in for an oil change it was across the street. I scheduled a time for the oil cha I bought a new Ford C-Max from you a year ago. The first time I came in for an oil change it was across the street. I scheduled a time for the oil change. Got right in with minimal wait time. Since this has moved across the street to the service department I have been disappointed. The 2nd oil change was over 2 hours. This most recent oil change was 3 1/2 hours. I live out of town and ended spending my afternoon off sitting in a waiting room for a simple oil change. Please review this policy and allow some of the customers to schedule an oil change especially if they live out of town. The employee at the service department computer was very nice. I have no complaint about the employee who tried to help the best he could. He told me their was 9 oil changes ahead of me. I suggested to Him in certain situations the oil change needs to be scheduled especially if the customer lives out of town. More

Everyone was really nice! Angie Hulsey, Chris Sanchez, Jesse Edler, and Kim Buckley were are really nice to work with. They got us in and out with no worries. Angie Hulsey, Chris Sanchez, Jesse Edler, and Kim Buckley were are really nice to work with. They got us in and out with no worries. More

Customer service The young man,Steven Paul, I dealt with was wonderful. He was respectful, friendly and professional. So many times the elderly are treated as though t The young man,Steven Paul, I dealt with was wonderful. He was respectful, friendly and professional. So many times the elderly are treated as though they are not important. I did not feel that way with this young man. He also has a good sense of humor. More

Recent service The dealer provided timely and complete service. The vehicle was repaired when promised. The staff was friendly and courteous. The staff answere The dealer provided timely and complete service. The vehicle was repaired when promised. The staff was friendly and courteous. The staff answered all my questions More

Routine Maintenance Went to the dealership for an oil change and tire rotation. Took a little longer to get me in, than was stated. They do have a decent waiting area wit Went to the dealership for an oil change and tire rotation. Took a little longer to get me in, than was stated. They do have a decent waiting area with tv, beverages and popcorn. More

To Expensive I dropped my vehicle off to patch my tire. When I went to pay they charged me $25.00! I called 2 other places and 1 charges $10 and the other $19.50. I dropped my vehicle off to patch my tire. When I went to pay they charged me $25.00! I called 2 other places and 1 charges $10 and the other $19.50. Im glad the tire is fixed...just not happy with the price of fixing it. Thx More