Joe Machens Capital City Ford - Service Center

Quick and friendly Fixed my vehicle quickly, did have to take back a second day while they got the parts, but they got me in and out quickly. When I called the service d Fixed my vehicle quickly, did have to take back a second day while they got the parts, but they got me in and out quickly. When I called the service department the returned my call and we're very kind. More

Recall warranty work. Got in and out in a very timely manner. Got a courtesy ride to a doctor's appointment. Picked up promptly afterward. Vehicle is ready and everything w Got in and out in a very timely manner. Got a courtesy ride to a doctor's appointment. Picked up promptly afterward. Vehicle is ready and everything was done just the way it was supposed to be done. More

Oil change & tire rotation Service personnel were polite. The customer waiting area was clean. I waited on my vehicle an hour which I thought was good. And I will definitely Service personnel were polite. The customer waiting area was clean. I waited on my vehicle an hour which I thought was good. And I will definitely be back. More

Oil Change I took my Ford Focus for an oil change and tire rotation. While there my service advisor said they would like to take care of the recall involving the I took my Ford Focus for an oil change and tire rotation. While there my service advisor said they would like to take care of the recall involving the fuel tank, saying it would take 10-15 minutes longer. I agreed. The computer download to run the test actually took longer and I was informed it that, which was much appreciated. Although my visit was longer than expected, I am fiery pleased with the time updates and the friendly atmosphere during my visit! More

Review owner file before calling/sending text. Service writer needs to review the owner file before sending cost information. We have an extended warranty and although I told him about this when I Service writer needs to review the owner file before sending cost information. We have an extended warranty and although I told him about this when I made the appmt he said he didn’t know about it. More

Oil change was quick and priced right. Did not receive an e mail concerning my appointment. I did when John was the service advisor. This e mail was addresse was quick and priced right. Did not receive an e mail concerning my appointment. I did when John was the service advisor. This e mail was addressed to my wife rather than me which is probably why I didn't get the e mail confirming the appointment. Pleased with the service rendered. More

Best in Town They are quick and nice. I had my car battery died in two weeks of used car purchase which they replaced it for free with three years of warranty. They are quick and nice. I had my car battery died in two weeks of used car purchase which they replaced it for free with three years of warranty. More

Efficient Quick check in for appt. . Call when service completed with discussion of services. Quick checkout without waiting and service brought car to entrance Quick check in for appt. . Call when service completed with discussion of services. Quick checkout without waiting and service brought car to entrance for me. Asked if needed courtesy van before and after service. More

Just an awesome experience Steve was so great with finding me the best tire for the best price. He continually searched for better prices online so he could price match. This Steve was so great with finding me the best tire for the best price. He continually searched for better prices online so he could price match. This by far was one of the best experiences with a dealer service center I’ve ever had. Thank you! More