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Joe Machens Capital City Ford - Service Center
Jefferson City, MO
1,519 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,519 Reviews of Joe Machens Capital City Ford - Service Center
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July 02, 2019
Battery service Woke up Saturday morning with a million things to do. Car was dead. Called AAA, and had a serviceman there 20 minutes later. Pulled into dealership Woke up Saturday morning with a million things to do. Car was dead. Called AAA, and had a serviceman there 20 minutes later. Pulled into dealership and told them i needed a new battery. Less than an hour later, I was back on my way to getting my list of tasks completed. More
by HOLLYCOOKS
Verified CustomerEmployees Worked With
Jesse -don’t know last name, Angie Hulsey
July 02, 2019
Service Review Oil change was fast and customer service was great. Jess Stegman was very helpful also- so glad you are connecting customer portal so I can now do my Oil change was fast and customer service was great. Jess Stegman was very helpful also- so glad you are connecting customer portal so I can now do my oil changes in Columbia! More
by anadler3
Employees Worked With
Jess Rae Stegman, Dustin Prenger
June 29, 2019
Bad information from date of purchase. Engine light come on It keeps erasing my negative comment. Engine light came on after 1,000 miles, scared Poor information from beginning. So I feel I'm wasting my tim It keeps erasing my negative comment. Engine light came on after 1,000 miles, scared Poor information from beginning. So I feel I'm wasting my time, you don't want to hear about bad service. . More
by jrapps04
Employees Worked With
No one other than the mgr. gave me name, my salesperson walked thru 3 times and didn't say anythiing amd at the end the wouldn't even open the bay door, they made me back out which is difficult being a criple., Brian Lorts, Angie Hulsey
June 28, 2019
Always top notch! As always!! Drop my Jeep off for repairs Dustin Prenger in the Service dept was more than helpful and had it ready when promised! Great People! As always!! Drop my Jeep off for repairs Dustin Prenger in the Service dept was more than helpful and had it ready when promised! Great People! More
by Kim
Employees Worked With
James wilbanks, Dustin Prenger
June 28, 2019
Oil change with services Great experience for an oil changes out in little over a hour. They also came out to the waiting room to go over all the findings of the vehicle like Great experience for an oil changes out in little over a hour. They also came out to the waiting room to go over all the findings of the vehicle like tire and brake issues. More
by robyngliss
Employees Worked With
Angie Hulsey, Darnell Thomas
June 27, 2019
Service associated with recall notice I had questions about the content of the recall notice, and the Service Advisor explained what they would be doing in regard to the notice and what wo I had questions about the content of the recall notice, and the Service Advisor explained what they would be doing in regard to the notice and what would be included in regular maintenance I had requested, oil change, etc.. Advisor was friendly and professional. More
by kevans42
Employees Worked With
Steve Joplin
June 27, 2019
Satisfied except they recommend new tires but don’t have th Recommend new tires but don’t have any and put information screens on 100% oil life and I can’t get it to change to another screen Recommend new tires but don’t have any and put information screens on 100% oil life and I can’t get it to change to another screen More
by youun2
Employees Worked With
Angie Hulsey
June 26, 2019
Excellent communication of the process. Angie communicated possible issues of the vehicle; we jointly agreed on the method to address them. She clearly stated what my options were during th Angie communicated possible issues of the vehicle; we jointly agreed on the method to address them. She clearly stated what my options were during the service. More
by Lee Keith
Employees Worked With
Angie Hulsey
June 26, 2019
Ford F-150 Service Excellent customer service. Very convenient for me to drop-off the vehicle the night before. Great communication with status updates. Very satisfie Excellent customer service. Very convenient for me to drop-off the vehicle the night before. Great communication with status updates. Very satisfied! I’m a repeat customer for sales and service at this dealership. More
by Todd
Employees Worked With
Steven Paul
June 24, 2019
Semiannual auto seevice Service advisor was ready for me when I pulled up. Took my phone information and asked if I would be waiting or needed a ride. System texted me to t Service advisor was ready for me when I pulled up. Took my phone information and asked if I would be waiting or needed a ride. System texted me to tell me what how to contact if I had any questions. 45 minutes later I was on my way. More
by HOLLYCOOKS
Employees Worked With
Steve Joplin
