Joe Machens Capital City Ford - Service Center

Good service The staff and technicians at Joe Machens are exceptional. I had my oil changed and a tire rotation, and, as usual, everything went wonderfully. I have The staff and technicians at Joe Machens are exceptional. I had my oil changed and a tire rotation, and, as usual, everything went wonderfully. I have been experiencing some problems with another issue and this is about my fourth trip to the dealership. We are having a difficult time isolating the problem because every time I take it to the dealership it will not duplicate. It didn’t this time either and I’m going to have to return again. More

Oil change Told me it would be an hour.. but was done in about 30! Steve was super awesome and helpful. Quick, friendly, speedy service! Very happy with it Told me it would be an hour.. but was done in about 30! Steve was super awesome and helpful. Quick, friendly, speedy service! Very happy with it More

service Angie was very helpful and was very informative repairs that was needed. . Everyone that I came in contact with was helpful and professional.Thank y Angie was very helpful and was very informative repairs that was needed. . Everyone that I came in contact with was helpful and professional.Thank you a great job More

Inspection We had a long wait. Was expecting one but over an hour for an inspection seemed a bit long even for a weekend. But with that said, I was happy to get We had a long wait. Was expecting one but over an hour for an inspection seemed a bit long even for a weekend. But with that said, I was happy to get it in on the weekend! More

Too crowded! Since they have moved the Quick Change service over to the regular service bay, this place is too busy! They need a separate facility for Quick Chang Since they have moved the Quick Change service over to the regular service bay, this place is too busy! They need a separate facility for Quick Change. No room to park, you have to line up your vehicle to get in........ I couldn't even get off the street into the parking lot and had to come back later. They had my car for four hours for an oil change! And, they are down to only one driver for the courtesy shuttle! Been coming here for six plus years and this change is not good. Thankfully, the staff is as awesome as ever! It's not their fault......... Heads UP, OWNERS/MANAGERS! More

No hassle experience! Steven Paul did a great job in scheduling our repair and had it finished on time as promised with no issues. Great service as always. Steven Paul did a great job in scheduling our repair and had it finished on time as promised with no issues. Great service as always. More

Fast, quality service I needed an oil change before a road trip. Steve got me in and out while I relaxed in the waiting room with a cup of tea. I always feel safe on the ro I needed an oil change before a road trip. Steve got me in and out while I relaxed in the waiting room with a cup of tea. I always feel safe on the road with this team looking after my vehicle! More

Power steering lines replaced We got an estimate for the work & the work was completed on time. We even got to use their repair coupon that they had out. Thanks! We got an estimate for the work & the work was completed on time. We even got to use their repair coupon that they had out. Thanks! More

Fair, Honest & Courteous Stopped in for an oil change and they discovered another problem. They didn’t have to tell me about it and although it was covered by warranty, they Stopped in for an oil change and they discovered another problem. They didn’t have to tell me about it and although it was covered by warranty, they still pointed it out to help preserve my vehicle. More

Keep going back Great service in a timely manner the new dialer system is a pain in the rear i would much rather speak with my service adviser not some joe smoe looki Great service in a timely manner the new dialer system is a pain in the rear i would much rather speak with my service adviser not some joe smoe looking at a computer screen not even at the dealer More