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Joe Machens Nissan
Columbia, MO
893 Reviews
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Verified Customer
Helpful May 11, 2022
Horrible service, they have had my car for three weeks. I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Pa I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Paid for their services and still dosent run correctly. Magically they have a loaner, that smells like weed. I go to pick it up again, today it has red paint down the side of my silver door and my car is vibrating and shimmying. I am beyond livid! I spent almost two months rent for my car to sit on their lot. The more they "work" on it, the more jacked up it gets. Ironically this car is not paid off, it came from them and should not need a new transmission yet. It's only a 2017 I'm still expected to make payments on a car I can't drive. in the mean time I just want a car that will get me back and forth to work. Do Not go to them to purchase or fix a car. It will just cost you extra money! I'm a single parent that had to choose between paying rent or paying for a rental so I could get to work. Now I still don't have a working car, going on week 4 but they got paid for their "services". Thieves!!! More
by kperkins
Employees Worked With
Tara McDade
July 29, 2021
I am extremely disappointed with the service at Machens Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part o Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part of the whole experience is that I have asked to talk to the service manager for a week now and he is so disrespectful to his customers that he can not be bothered to return a phone call!!! Needless to say I will not be giving Nissan or any of the Machens dealerships my business in the future. More
by J.HUTSON55
Employees Worked With
Tara McDade
December 02, 2020
I had a 9 am appointment for an oil change. It took one hour and 40 minutes for them to do it. I had to go ask about the status after waiting 90 minutes. Forrest was very polite but it’s unacceptable to hour and 40 minutes for them to do it. I had to go ask about the status after waiting 90 minutes. Forrest was very polite but it’s unacceptable to wait that long. More
by mkohly
Employees Worked With
Forrest Roberts
December 01, 2020
I have been a customer since it was Perry nissan and remained a customer since it’s been Joe Machens. The service Dept is expensive! Oil changes have gone up and yesterday I had recommendations totaling remained a customer since it’s been Joe Machens. The service Dept is expensive! Oil changes have gone up and yesterday I had recommendations totaling almost 700.00 but no deal or offer, like if I get all this done I’d get 20% off or something. Just to get my batter cable cleaned off was gong to charge me. I love my Nissan and have always had a Nissan but service needs to be more personable as far as their offers go. I do like Tara, she does seem to try to find some sort of coupon. More
by smorrison
Employees Worked With
Kevin Schultz, Tara McDade, Michael De Jesus
November 30, 2020
Was a great experience and would recommend to anyone who would like to purchase a new or used vehicle very happy with my experience with here would like to purchase a new or used vehicle very happy with my experience with here More
by raleigh.harleygirl.tammy
Employees Worked With
Scott Glasgow, Frank Shaffer
November 29, 2020
Joshua Elder was my contact person, who is so very knowledgeable on the truck I was looking for. Joshua isn't a overseller and we made the deal over the phone and I would do it again. knowledgeable on the truck I was looking for. Joshua isn't a overseller and we made the deal over the phone and I would do it again. More
by LARENZO3239
Employees Worked With
Josh Elder
November 29, 2020
Always nice to work with and helpful. Staff is friendly and remember my name which makes me feel like they really care about their customers. and remember my name which makes me feel like they really care about their customers. More
by deannadaun
Employees Worked With
Tara McDade, Kamari Allmon
