Joe Machens Toyota - Service Center

Toyota Care Service Very pleased with the service I received and have received for the past 2 years. I am a widow and like knowing I can trust the honesty. Very pleased with the service I received and have received for the past 2 years. I am a widow and like knowing I can trust the honesty. More

Some problems but service manager tried to correct UPDATE: Oliver has offered some explanations so I changed my rating. Explained time it took for car wash and how hatch release disable button got bump UPDATE: Oliver has offered some explanations so I changed my rating. Explained time it took for car wash and how hatch release disable button got bumped. Thanks. ORIGINAL POST: Two hours for 60k mile oil change seems long. Then you tried to bill me $20 to rotate the 4 tires I bought there in Dec. Then I went shopping and found my hatch release no longer worked. More

2011 4-Runner 6/27/18 Paula was great, very helpful and professional. She apologized for any time delays. When there was an issue to handle she took care of it 123 Paula was great, very helpful and professional. She apologized for any time delays. When there was an issue to handle she took care of it 123 More

A good experience. Very professional. Respectful of our time. Everyone is very courteous from being checked in to your car being delivered when done. A very good exper Very professional. Respectful of our time. Everyone is very courteous from being checked in to your car being delivered when done. A very good experience. More

Quick service! My appointment was for 10:30 am. I left at 11:30. Very quick for 10,000 mile inspection, oil change, and tire rotation. I enjoyed the waiting area My appointment was for 10:30 am. I left at 11:30. Very quick for 10,000 mile inspection, oil change, and tire rotation. I enjoyed the waiting area and all of its amenities. More

Great Experience Terry Pruett was so helpful and pleasant in working with me. There was great efficiency and professionalism. The service was done in a reasonable a Terry Pruett was so helpful and pleasant in working with me. There was great efficiency and professionalism. The service was done in a reasonable amount of time and with complete satisfaction. More

Unhelpful rude confusing unorganized service Horrible unorganized confusing long unhelpful rude service with the addition of being lied to several times by several individuals who have now cost u Horrible unorganized confusing long unhelpful rude service with the addition of being lied to several times by several individuals who have now cost us money on multiple situations now very quick and uncaring service on if we got helped or understood what was being paid for ending in just leaving after half of what i was wanting done because of how exhausting it was to get that far alot of just getting told that was simeone else's job and just getting pushed thru the people and departments that resulted in nothing instead of someone stepping up and fixing the xxxxxxxx lies weather or not its their xxxxing job because there man job should be customer service but dont expect that at this dealership wont be getting anymore of my business and i will for sure be spreading the word not to go there and i will be using the appropriate channels to go as high as i can to get this dealership to pay for all their lies since management at the dealership is not any better then the rest of the employees there !!!!!!!!!!!!!!!!!!!!!!!!!! hate this place! !!!!!!!!!!!!! More

Good service and timely Good service but I thought they should vacuum the car with the wash., they were timely and it wa included in my agreement when I puchased my new Toyot Good service but I thought they should vacuum the car with the wash., they were timely and it wa included in my agreement when I puchased my new Toyota. More

Speedy My rear view mirror was fixed within a few hours. The serviceman saved me money by informing me that the housing of the mirror did not need replaceme My rear view mirror was fixed within a few hours. The serviceman saved me money by informing me that the housing of the mirror did not need replacement. More

Oil change only Went for oil change, showed them had letter from machens . I was on time. Took 3 hours and they charged for tire rotation and said we’re going to wash Went for oil change, showed them had letter from machens . I was on time. Took 3 hours and they charged for tire rotation and said we’re going to wash it but didn’t. When I told them about the charges they took it off but 3 fkn hours. xxx. Also took son to game room and half of the equipment was broke. It always takes too long here. More