Joe Machens Toyota - Service Center

Quick service Had me in and out in an hour. Quick and very thorough service with great customer interaction. I have always gone to them for service needs and will Had me in and out in an hour. Quick and very thorough service with great customer interaction. I have always gone to them for service needs and will continue to go there for great service and authentic Toyota parts. More

Great Service Experience Ryan Lee is an outstanding Service Advisor. Highly recommended working with Ryan. The promise time was exceeded on a two axle brake replacement. I've Ryan Lee is an outstanding Service Advisor. Highly recommended working with Ryan. The promise time was exceeded on a two axle brake replacement. I've had problems in the past with this dealership in the service dept but last few times have been excellent. More

Excellent personable service In addition to having the 6-month service performed, Terry Pruett was very helpful in answering several questions about the car as I am still learning In addition to having the 6-month service performed, Terry Pruett was very helpful in answering several questions about the car as I am still learning about it.. For example, I told him that I expected an interior light would come on when I opened the car door when it was dark. He figured out why it was not coming on and adjusted the setting. If I have further questions about the car, I would feel comfortable calling Mr. Pruett or stopping by the dealership. Since the car wash wasn't functioning, he gave me a coupon to have it washed at another time. He went over all of the services performed and the status of my car for each thing checked. More

My service advisor was great! Very friendly and knowledgeable service advisor, Dominique, kept me informed and assisted me in moving 3 car seats to the rental car for my warranty s Very friendly and knowledgeable service advisor, Dominique, kept me informed and assisted me in moving 3 car seats to the rental car for my warranty service! He was aware of my free tire rotations and recall and explained the rationale for all maintenance but wasn’t pushy and let me decide if I wanted to have them completed. Spoke with another advisor on the phone who was also friendly and helpful and the finance Dept was as well. Great job! More

Review The service at Machens is always excellent. The people working there are very friendly and helpful The waiting room is very nice and comfortable.an The service at Machens is always excellent. The people working there are very friendly and helpful The waiting room is very nice and comfortable.and it is very nice to have snacks. More

Bought 4 tires & got a front end alignment I was a little disappointed with the service man who worked with me. When I’ve brought my car in for service in the past the sales man would go over e I was a little disappointed with the service man who worked with me. When I’ve brought my car in for service in the past the sales man would go over everything that was done. More

Helpful and quick.I I had an emergent service need. The service agent was very helpful, and they solved the problem at less cost than I expected. Machines Toyota is the I had an emergent service need. The service agent was very helpful, and they solved the problem at less cost than I expected. Machines Toyota is the best. More

as expected Terry is an excellent adviser. Paula doe a great job also. On time and finished on time. Shuttle was on time and convenient. No problems Terry is an excellent adviser. Paula doe a great job also. On time and finished on time. Shuttle was on time and convenient. No problems More

Respectful & Listens Paula always listens to any complaints or issues I have and tries to make sure they are addressed. I've had some rather odd problems with my new vehic Paula always listens to any complaints or issues I have and tries to make sure they are addressed. I've had some rather odd problems with my new vehicle, and she doesn't treat me like I don't know anything because I'm just "a girl" like others might. She makes sure they are documented and looked at by the service guys. I appreciate being respected and heard, and she does that. More