Joe Machens Toyota - Service Center

Routine service Looked for deals on price of new tires, installation, and balancing. Also looked up replacement costs for other parts and gave me some options to look Looked for deals on price of new tires, installation, and balancing. Also looked up replacement costs for other parts and gave me some options to look at. I don't like the 25 word minimum on this survey. More

Provided additional work without additional cost I had a quote for a repair calling only for the replacement of 1 part. However, once the technician replaced the part, it was found another part was n I had a quote for a repair calling only for the replacement of 1 part. However, once the technician replaced the part, it was found another part was needed to regain complete functionality and get the repair done correctly. Since the additional part was only $25, Dominique went ahead and ordered it for me and called to let me know. He informed me I could bring the vehicle back in and complete the repair with no additional labor cost. I felt this was more than fair and Dominique was great to work with More

Routine service Corey was great! He was knowledgeable and directed me towards the service that was needed for the day. Avoiding unnecessary service, he outlined the Corey was great! He was knowledgeable and directed me towards the service that was needed for the day. Avoiding unnecessary service, he outlined the upcoming service to keep my vehicle in tip top condition. I would most definitely come back just because of Corey. More

Very good I was helped promptly. The service was explained thoroughly. Paula was kind. She was also knowledgeable and relatable. I feel like I was treated ve I was helped promptly. The service was explained thoroughly. Paula was kind. She was also knowledgeable and relatable. I feel like I was treated very well. More

90000 mile tune up Wonderful as always. Terry Pruitt was great- he’s helped me many times! Service great! Quick, easy, quality service! They explain everything well! Exc Wonderful as always. Terry Pruitt was great- he’s helped me many times! Service great! Quick, easy, quality service! They explain everything well! Excellent rating! More

Good experience Great facility. My only issue was I was told it would take about an hour and fifteen minutes and it ended up taking about two hours and fifteen minute Great facility. My only issue was I was told it would take about an hour and fifteen minutes and it ended up taking about two hours and fifteen minutes. My three year old was way over being there by then. More

Honest Guys ! My service writer Clay went out if his way to explain what my truck needed and kept me updated on its progress. He originally thought I may need a new My service writer Clay went out if his way to explain what my truck needed and kept me updated on its progress. He originally thought I may need a new clutch but later called and told me that isolated the noise to a different item, that saved me hundreds ! Great to find upfront and honest guys ! More

In and out Terry was thorough in checking Service Bulletins and recalls at ck in. He had the service technician ck out a tire we were concerned about. Thorough p Terry was thorough in checking Service Bulletins and recalls at ck in. He had the service technician ck out a tire we were concerned about. Thorough post-service explanations and next appt made. More

Very good Customer service very good, respectful, high quality and with quick response. Explained report well, offered to make and did make a future maintenan Customer service very good, respectful, high quality and with quick response. Explained report well, offered to make and did make a future maintenance appt. High quality service. More

Disappointed if this is now Toyota 40,000 mi and Camry making a racket. Very disappointed that service staff said this was normal, they are seeing it a lot, and too bad. We have had 5 T 40,000 mi and Camry making a racket. Very disappointed that service staff said this was normal, they are seeing it a lot, and too bad. We have had 5 Toyotas and this is not what we expect or accept. if this is the new normal, Subaru or Hundai will have our next 5 purchases. Should not have had to argue for a large clank to be covered and fixed. More