Joe Machens Toyota - Service Center

Recall Seinna The van door recall was serviced quickly and efficiently. Side door was also adjusted at a reasonable, fair cost. Service rep Corey was very helpful The van door recall was serviced quickly and efficiently. Side door was also adjusted at a reasonable, fair cost. Service rep Corey was very helpful and friendly. More

Long wait for simple task Came in for a safety inspection and it took 1.5 hours. Jacqueline wasn’t very friendly. My appointment time was no longer saved in the system even tho Came in for a safety inspection and it took 1.5 hours. Jacqueline wasn’t very friendly. My appointment time was no longer saved in the system even though I scheduled a few days prior. Safety inspection failed, requiring 2 fixes equaling $2,200. I got a quote for the same work and it was under $600 elsewhere. This is the third time I’ve had less than friendly service manager and had long wait times to complete service. I will not be having service done here again, unless it requires a recall fix. Also, Richard, the shuttle driver, tried selling me on getting car detailing done by the employees on their lunch hour for $30... paid directly to them. Anyways, good luck with overpriced service, poor customer service and a shadow car detailing business under the table. Thanks, Stephen More

Oil change/30,000 mile check Called to request appointment. Made to feel any time was fine. Courteous staff, explained my needs well. Very nice experience. Felt appreciated and we Called to request appointment. Made to feel any time was fine. Courteous staff, explained my needs well. Very nice experience. Felt appreciated and welcome. Waiting area is quite nice. All is clean and comfortable. Didn't realize there was shuttle service but that's a nice touch. More

Quality service The visit was a success. The team was friendly, and communicated details about my service plan clearly. I didn’t even ask about the status of my plan, The visit was a success. The team was friendly, and communicated details about my service plan clearly. I didn’t even ask about the status of my plan, but the service associate took it upon herself to inform me that it was expiring soon and informed me of my options. More

Fabulous Paula Ortiz is absolutely fabulous! Very professional, informative and always takes time to answer my questions. She is always friendly and honest. I Paula Ortiz is absolutely fabulous! Very professional, informative and always takes time to answer my questions. She is always friendly and honest. I highly recommend her. More

A few glitches I went in for an oil change and tire rotation. Ended up with recall and warranty work done as well. A lot of confusion about the bill. As I had purcha I went in for an oil change and tire rotation. Ended up with recall and warranty work done as well. A lot of confusion about the bill. As I had purchased he tires there, my only charge should have been the oil.... and they forgot to reset all my warnings for service needed and tire pressure. I had to make a return trip for that... More

Good work and good feedback Good service and fast also very friendly the employees were quick to get me in and take info. I would recommend service to anyone. Thanks again Good service and fast also very friendly the employees were quick to get me in and take info. I would recommend service to anyone. Thanks again More

Service Every time I bring my vehicle in for routine maintenance, the entire staff in the service department is always very helpful. They are all very knowled Every time I bring my vehicle in for routine maintenance, the entire staff in the service department is always very helpful. They are all very knowledgeable about vehicle issues and service solutions. The process from scheduling the service appointment to getting the vehicle in to leaving after service is always fast and friendly and the staff is incredibly helpful! More

Pleasant experience The waiting area is the best in the Columbia area. Length of waiting for service to be completed was actually shorter than estimated. Appreciated the The waiting area is the best in the Columbia area. Length of waiting for service to be completed was actually shorter than estimated. Appreciated the rain check for free car wash. Was really too cold for car to be cleaned. More

Routine maintenance Appointments are on time which allows you to wait for the work to be done on small issues like routine maintenance. Comfortable area to wait for your Appointments are on time which allows you to wait for the work to be done on small issues like routine maintenance. Comfortable area to wait for your car. More