Joe Machens Toyota - Service Center

Exemplary Service My service advisor Terry provided exemplary professional, friendly and courteous service. He is a wonderful ambassador for Joe Machens Toyota. It is a My service advisor Terry provided exemplary professional, friendly and courteous service. He is a wonderful ambassador for Joe Machens Toyota. It is a pleasure to do business with such a customer oriented company. More

Almost a total waist of my time and money. I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them o I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them over $30 I find out that the majority of this price is for diagnostics, and they had forgotten the factory recalls "which could possibly lead to the breaks not functioning, and shrapnel from the airbag". He said he needed to order parts and tried to reschedule me for a different day. But I had made this appointment for the factory recalls, and I knew the parts had been ordered the day before. When I mentioned this to him he tried to tell me that the lady who made the appointment wouldn't have known what parts to order. Which is not true because I was on the phone when the parts were ordered. $300 for an oil change and a couple minor fixes? I'm sure my anger and panic was heard over the phone, and he said he would try to get the recalls done. So within the 45 minutes it took me to walk back to the dealership they had finished both recalls. And it's a good thing because I was already looking for a Toyota contact to voice my frustrations. The price was lower than he had told me on the phone as well. I don't want to complain about that but the prices might change depending what kind of customer you are. If you know what I mean. I won't be back even if I have another recall. More

2018 Tundra repair JM took care of my needs while I was passing through Columbia MO. I that morning and out by noon, can’t beat that deal. Awesome people to work with. T JM took care of my needs while I was passing through Columbia MO. I that morning and out by noon, can’t beat that deal. Awesome people to work with. Thanks again guys!!!! More

Recall Visit Our son’s vehicle received a recall notice which was sent to our home address. He attends college four hours away, so Joe Machens Toyota was our close Our son’s vehicle received a recall notice which was sent to our home address. He attends college four hours away, so Joe Machens Toyota was our closest option for repair. Their service department was phenomenal in helping us coordinate the appointment around my son’s class schedule. Their staff was so courteous, and made what could have been a complicated situation so much easier. More

Satified customer for over 35 years. I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they n I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they need is regular maintenance for over 100,000 miles. Machens sale and service people are always courteous and knowledgeable. Their facility is squeaky clean, comfortable, and well-supplied with beverages and snacks. More

Great service . Dom is very helpful. I appreciate receiving notices when maintenance is due on my car. The waiting room is exceptional. All of our family are custom . Dom is very helpful. I appreciate receiving notices when maintenance is due on my car. The waiting room is exceptional. All of our family are customers. More

Matt Reid in Service saves you Time and Money! Customer Service is so important to me! Matt Reid in the Service Department at Joe Machens Toyota knows his job well. He is extremely knowledgeable an Customer Service is so important to me! Matt Reid in the Service Department at Joe Machens Toyota knows his job well. He is extremely knowledgeable and trustworthy (which sometimes isn’t easy to find unfortunately), but better yet he saves me money at each visit. Now the Machens Service Guys have a direct number you can text which makes life so much easier to get scheduled, answer questions, etc. I love leaving the service department with new knowledge about my car and how to save myself money. Thanks Matt! More

Service is a no-go I don’t recommend the service department. My parents have been going to Machens for years and insist that I only buy Toyotas. Since I moved back here I don’t recommend the service department. My parents have been going to Machens for years and insist that I only buy Toyotas. Since I moved back here as an adult, I’ve been taking my Prius and my husband’s RAV-4 to Joe Machens Toyota to get serviced. Since moving here over the summer, I have probably spent $1k on services and repairs. The plastic underbody on my Prius and my husband’s RAV-4 have been popping off (a fault of Toyotas, I can only assume). Well about two weeks ago my husband’s popped off and we took it to Machens to be fixed. It cost him in the range of $15-$30. The same sort of piece on my car popped off and I went in today to get it fixed and before they took it back, they said it would be $100 to do a body diagnosis. At this point, my advisor hadn’t even looked at me yet. I patiently explained that my husband had the same issue with his Toyota and they fixed it for much less. She explained (a little pre-emptively defensively, might I add) that they aren’t trying to rip me off- that they just need to cover their costs. So, I had to pry- “So, is that the max cost it will be? Could it be less? Or is that a flat fee?” She said it’s the max. To which I inquired, “will you update me while it’s back there if it’s looking like it’s going to be on the higher end. If it’s taking more time, or needs extra special work?” She replies they wouldn’t. They would just not allow it to go over $100. I told her, I’m a student, my husband got it fixed for much less, I’ve spent $1k there over the past few months. I’ll just go to Subaru. It’s just sad they will help me and you all won’t. I was already upset that both of our Toyotas have had the same issue. But this interaction definitely made me never want to shop there for a car again. My husband and I will both need new cars soon. I understand that people have bad days and that prices sometimes need to change, but I gave her every opportunity to explain to me, and to apologize. and to help. And she just didn’t care for me enough to take the time. I’m the customer. I shouldn’t have to deal with this. More

oil change came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I lef came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I left. No quotes provided. Vehicle was to be washed, wasn't washed. And it took two hours for an oil change. Fortunately you have a great set-up that made waiting work and I could work and keep things going. I requested regular oil, that was what was on teh ticket, but someone billed it out as synthetic. I caught the mistake and it was taken care of. Paula was my service writer and was very thorough and helpful, not pushy at all, good to work with. More

Service Department The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew Reid, still reside there and need to move on as I don't think they're not interested in getting better at offering service. Oil changes take WAY too long, and I'm still confused as to the reason of scheduling appointments when they are not remotely useful or honored. I had a 7:15am appointment for an oil change and my car wasn't brought in till 9am. Ridiculous! More