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Joe Machens Toyota - Service Center

Columbia, MO

4.3
580 Reviews

580 Reviews of Joe Machens Toyota - Service Center

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October 02, 2018

great service without an appointment THey were able to get me in for a leaking tire and take care of my routine service without an appointment. They also took care of a recall I didn't ev More

by GJYOUNG344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2018

Service I bring my car to Toyota for everything. Mechanics find things I didn't know we're wrong with my car which is great. Excellent customer service. More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
Oct 01, 2018 -

Joe Machens Toyota responded

Michele, thank you for the positive feedback! We are happy to know you had an excellent customer service experience from our team! We do appreciate you and your business! Thanks again!

September 28, 2018

Service on 2017 RAV Dropped in to set a service appointment and was given immediate service. Service only took one hour and was well done. Service staff were very good. T More

by BOBSTALES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Sep 28, 2018 -

Joe Machens Toyota responded

Bob, thank you for the positive feedback! We are happy to know you had a great service appointment with our team! We do appreciate you and your business!

September 28, 2018

Very pleasant, easy process. My experience was good. Friendly, quick and easy. Usually it's very busy, this time was not busy. Car was taken care of as I would expect it to be. More

by jeanettedixson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Oct 01, 2018 -

Joe Machens Toyota responded

We are glad to know you had a good experience and overall easy process during your service visit! We do appreciate you and your business! Thank you for sharing your positive feedback with us!

September 28, 2018

Great customer service Great customer Service and great dealership Alsome car wash and snacks This Dealership is the best I’ve ever visited and we will return. Plus grea More

by Ro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre, Randy Oliver
Sep 28, 2018 -

Joe Machens Toyota responded

Ro, thank you for the positive feedback! We are happy to know you had a great customer service experience with our team during your visit! We do appreciate you and your business! Thanks again, come back and see us!

September 27, 2018

Unsure situation We weren't sure if it was a computer situation or not but the service department was quick to let us know it was the alternator 🙂. The turn around t More

by james1117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Sep 27, 2018 -

Joe Machens Toyota responded

James, thank you so much for the positive feedback! We love to hear you had a good overall experience with our service! Thanks again for your business! We appreciate you!

September 27, 2018

75,000 mi check Great service. Terry set my appointment, helped me change the time and kept me apprised if services needed. He then assisted in moving the service alo More

by 1PHYLLISCOPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Sep 27, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are very pleased to hear you had a great service experience with Terry and were taken care of during your visit! We do appreciate you and your business! Thanks again!

September 27, 2018

Excellent Service Efficient intake process, complete assessment of service needs, complete explanations, quick service, excellent waiting room space with good coffee an More

by Local Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Sep 27, 2018 -

Joe Machens Toyota responded

Thank you so much for the great feedback! We love to hear you had an excellent service experience from Terry and our team during your visit! We do appreciate you and your business! Thanks again!

September 26, 2018

Friendly service Do NOT like Toyota deceptive coupon advertisements. Posted BIG BOLD letters for oil change with tire rotation. When work complete price is $25 more th More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lee
Sep 26, 2018 -

Joe Machens Toyota responded

Brett, thank you for sharing your positive feedback with us. We are happy to know you had a good overall service experience with Ryan during your visit! We do appreciate you! Thanks again!

September 25, 2018

Professional timely service Service was performed professionally & timely at all levels. People were friendly, courteous & helpful. The snack counter was a nice addition. The ent More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Sep 25, 2018 -

Joe Machens Toyota responded

Joe, thank you so much for the positive feedback! We are very pleased to hear you had a great service visit and it was done in a timely manner! We appreciate you! Thanks again!

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