Joe Machens Toyota - Service Center

Wonderful and accommodating. Terry was awesome. Best customer service experience to date. He really made me feel like my individual case with the dealership was a priority just li Terry was awesome. Best customer service experience to date. He really made me feel like my individual case with the dealership was a priority just like any car who pulled in that evening. More

Efficient online service scheduling appreciated Online appointment scheduling is efficient and effective. Used for the first time because I didn't have to speak with someone service advisor this tim Online appointment scheduling is efficient and effective. Used for the first time because I didn't have to speak with someone service advisor this time. More

Replaced tire on my RAV 4 Service department manager replaced tire at no charge since vehicle was recently purchased. Manager was very professional. I will go back again if nee Service department manager replaced tire at no charge since vehicle was recently purchased. Manager was very professional. I will go back again if need be. More

Great service allowed The service director was polite very understanding and knowledgeable I would recommend this service department to everyone Joe Malcolm‘s Toyota servi The service director was polite very understanding and knowledgeable I would recommend this service department to everyone Joe Malcolm‘s Toyota service department is great I will always take my jeep there They are a lot better than the jeep dealership service department More

Paula is wonderful I have been going to Toyota for the past 25 years and there are two people who really make my service experience the best. One is no longer at the ser I have been going to Toyota for the past 25 years and there are two people who really make my service experience the best. One is no longer at the service center for Toyota but Kevin was great. He went the Extra mile to make his service superb. Paula has been awesome. She is knowledgeable, personable, and timely and her responses to questions are always answered with respect. She is friendly and will provide you with honest feedback regarding the needs of your vehicle. I always look forward to seeing her when I need something done to my car which is usually only routine maintenance or new tires. Thank you for such a great hire. More

Total life saver! Super helpful we called about 40 miles into our road trip when an emergency check engine light came on. The car seemed to be running okay so we calle Super helpful we called about 40 miles into our road trip when an emergency check engine light came on. The car seemed to be running okay so we called and asked just how bad is this, we were told that we would have to cancel our weekend trip and that we should bring the car in ASAP. As we were on our way to the dealership Clay called and had arranged a loaner vehicle for us. We were able to drop our car off and got back on the road with just enough time to see our son play in his first band competition! Thank you, you saved the day! More

Upkeep needed The service department is fine, however the waiting area needs some upkeep. The furniture is dirty and worn. The popcorn was not fresh. The one drin The service department is fine, however the waiting area needs some upkeep. The furniture is dirty and worn. The popcorn was not fresh. The one drink machine was not working. The restroom had an odor. Overall unpleasant waiting experience. More

Service Not friendly, not helpful. Requested information on adding a feature to my vehicle. His response was "I have a lot going on." He suggested I ask s Not friendly, not helpful. Requested information on adding a feature to my vehicle. His response was "I have a lot going on." He suggested I ask someone else. I will. Someone from a different business. More

Pleasantly surprised Seamless process that was quicker than expected and I thought I was treated honestly. Paula was friendly, informative, and to the point. I will come b Seamless process that was quicker than expected and I thought I was treated honestly. Paula was friendly, informative, and to the point. I will come back. More

Good, but not as good as experiences before change of owners My experience was good overall. In scheduling the service I was not happy to learn that I was dealing with someone in Arkansas. He could not find my My experience was good overall. In scheduling the service I was not happy to learn that I was dealing with someone in Arkansas. He could not find my records. (This is my second Toyota Sienna purchased from Machen's) and wanted to just start a new customer file for me. I refused that and was transferred to Machens in Columbia. They immediately found my records. At the dealership I did have to wait a little longer than usual to meet a service advisor. However, he was very polite and helpful. More