Back

Joe Machens Volkswagen

Columbia, MO

4.3
2,138 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
Contact Dealership

1200 Vandiver Dr

Columbia, MO

65202

Directions

By Type

Showing 2,138 reviews

March 26, 2021

Thank you for making my daughter so happy. She loves her new car and I will be back you all do a great job by making people happy so thank you all again. More

by Kmatheis63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts, Damarkus Cain, Jeremy Bealmer, Cody Johnson, Manny Garcia
Mar 26, 2021 -

Joe Machens Volkswagen responded

Aww, we are so glad to hear that your daughter loves her car, that's amazing!

March 23, 2021

I shoud do my matainence in last Nov but they help to do this finally. It took two hours to gei the job done including oil change, tires rotation and filters replacement. Great service, friendly environment More

by YANG.HUA1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Mar 24, 2021 -

Joe Machens Volkswagen responded

Thank you so much! We are so happy to hear that you had such great service!

March 22, 2021

Our 20000 mile service went well. They installed a warranty item they ordered on our 10000 service. The interior/exterior cleanup isn’t worth the wait. More

by Tom & Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Fletcher
Mar 23, 2021 -

Joe Machens Volkswagen responded

Thank you so much for your positive review of our service department, we are sorry that you did not find the cleaning experience worth it.

March 22, 2021

here is the link to a random car at machens vw https://www.cars.com/vehicledetail/detail/837071688/overview/ At Joe Machens Volkswagen of Columbia, excellent customer service is always our #1 More

by JOHN_LAYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Sam Torseen, Marissa Vander Griend
Mar 23, 2021 -

Joe Machens Volkswagen responded

Thanks John, I am forwarding this off to management, we appreciate the help, and are very sorry that this was a false advertisement.

March 20, 2021

On cars.com that I found the car it said free steak dinner. There was no free dinner. But the people were friendly and professional More

by JOHN_LAYE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Torseen
Mar 22, 2021 -

Joe Machens Volkswagen responded

Hi John, we are unfamiliar with this promised stead dinner. If you could provide more information on this we would be super grateful. Feel free to contact our Manager, Stephen, at sstamose@machens.com. Other than that, we are glad that you had a great experience :)

March 18, 2021

Made an appointment to get my nox sensor replaced the in-laws took up to joe machens for me in and out in about an hour great service More

by MATTHEW.STARKE198302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner
Mar 19, 2021 -

Joe Machens Volkswagen responded

Thank you so much, Matthew! We are glad that we were able to get your nox sensor replaced!

March 13, 2021

Service is top !! Thank you for always doing a great job!! Thanks for always been so friendly and helpful and washing your car when done working on it More

by BIJOUX360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damarkus Cain, Tom Turner, John "JC" Collier, Jeff Fletcher
Mar 15, 2021 -

Joe Machens Volkswagen responded

Aww, thank you!! We are glad that we were able to help you with your car and can't wait to help again!

March 12, 2021

This was my first experience with Volkswagen and i was quite pleased. The facility was very clean and the people in the service department was extremely nice. The price for my service was also reasonable More

by Dianacoats2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Turner, John "JC" Collier, Jeff Fletcher
Mar 15, 2021 -

Joe Machens Volkswagen responded

Thank you so much for your positive review, we really appreciate it!

March 11, 2021

Very helpful in providing services due on the phone during a road trip they area. Also gave immediate attention to us when we arrived. Glad they are dog friendly too More

by knustjody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Mar 12, 2021 -

Joe Machens Volkswagen responded

We are so glad we were able to help you out during a road trip, that could have been so stressful. Safe travels for the rest of your trip!

March 10, 2021

I enjoyed working with Damarkus Cain, I feel like I’ve made a new friend! Everyone that worked with me was friendly and knowledgeable w my questions. More

by SHIPMANKB5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Damarkus Cain
Mar 11, 2021 -

Joe Machens Volkswagen responded

Thank you so much for your positive review, we are glad that you enjoyed working with Damarkus! Safe travels in your new to you car!

...
107
...