Joe Machens Volkswagen

Awful service department - they lie, do not care about the customer, and do not stand behind their warranties. They also oversale unnecessary warranties. Just awful! Will take advantage of a single female the customer, and do not stand behind their warranties. They also oversale unnecessary warranties. Just awful! Will take advantage of a single female. More

Service was outstanding! JC had us checked in as soon as we arrived. All of our questions were answered quickly, service was completed, and we were back on the road in no time JC had us checked in as soon as we arrived. All of our questions were answered quickly, service was completed, and we were back on the road in no time. Bruce came out, our original salesman, and visited with us a bit, asked how we were enjoying the Atlas, and it was his regular day off! He didn’t come in because of us, but it was nice for him to check with us. Thanks guys! Tom & Wendy More

The Service Department is doing a great job. I am happy with the results of my last visit. The Service Group is friendly. My car is fixed. with the results of my last visit. The Service Group is friendly. My car is fixed. More

JC was wonderful going over everything. There were two recalls on my vehicle- he explained what was done and the part that needed to be ordered in order to fix my other recall. Super efficient and friendl recalls on my vehicle- he explained what was done and the part that needed to be ordered in order to fix my other recall. Super efficient and friendly...thank you! More

Excellent experience. Very friendly, accommodating, and knowledgeable staff who went above and beyond to help me get the car I really wanted. Sam was great to work with! knowledgeable staff who went above and beyond to help me get the car I really wanted. Sam was great to work with! More

Excellent Very professional and courteous from start to finish! They called me to discuss before and after service explaining each of the particulars. I also Very professional and courteous from start to finish! They called me to discuss before and after service explaining each of the particulars. I also enjoyed making the appointment online thanks to a service email that I received which made it super easy. More

Everyone was nice. My only complaint is they refused to give me the 0% financing. My credit score the week before was 749 but after VW running an inquiry it was 736. Because it was 4 points below 740 I h give me the 0% financing. My credit score the week before was 749 but after VW running an inquiry it was 736. Because it was 4 points below 740 I had to do regular financing. Because of this I won’t do business with them again. More

Very good experience.J.C. Collier, service consultant is great. Very professional yet personal. So far all my trips to dealership have been very pleasurable great. Very professional yet personal. So far all my trips to dealership have been very pleasurable More

I brought my bug in for service and didn’t know what was wrong. They had it fixed and it was timely and affordable! Thanks! wrong. They had it fixed and it was timely and affordable! Thanks! More

Reliable Friendly Service Trustworthy, reliable, always gets the job done. Dealing with an honest dealership is very important to us. We know when you suggest repairs that we Trustworthy, reliable, always gets the job done. Dealing with an honest dealership is very important to us. We know when you suggest repairs that we can trust that it is truly needed. More