Joe Machens Volkswagen

Excellent service advisor! Appreciate his positive and pleasant demeanor. Customer service was outstanding. This particular advisor had left for a while but is now back and we Appreciate his positive and pleasant demeanor. Customer service was outstanding. This particular advisor had left for a while but is now back and we are very happy...he's just great. More

Great customer service I rated 5 stars because that was the type of service I received from the time I checked in for my appointment to the vehicle being washed and keys in I rated 5 stars because that was the type of service I received from the time I checked in for my appointment to the vehicle being washed and keys in my hand. This was literally a service with a smile. More

Great Sales experience I’ve bought 2 cars from Machen VW. While both experiences were positive this was by far best of the two and better than any other dealership I’ve deal I’ve bought 2 cars from Machen VW. While both experiences were positive this was by far best of the two and better than any other dealership I’ve dealt with. My salesman, Christopher Griffitts , was great. He was knowledgeable about the car; he worked with me in order to get the car from a St. Louis dealership; we worked out a fair price and was very flexible when it came to my schedule that hindered my ability to get to the dealership. One of the most important aspect of the sale for me was time. On my final visit I told Chris I had a tight schedule. We test drive the car, agreed in a price and had all the paperwork done in just a little over an hour. My last cat took 4 hours. Anthony Heaper was equally efficient. He laid out all the options and answered ever question I had. I will definitely recommend Machen VW to anyone. More

I would highly recommend Joe Machens Volkswagen to anyone looking for top notch customer service that goes above and beyond the sale! Chris, Stephen and Anthony went out of their way to ensure that my car bu looking for top notch customer service that goes above and beyond the sale! Chris, Stephen and Anthony went out of their way to ensure that my car buying experience at their dealership was nothing less than exceptional! Guys you have completely earned my trust and my future business and I will not hesitate to tell others just how pleased I am with every aspect of my experience with Joe Machens Volkswagen. Thank you so very much! More

Great experience Anthony and Damarkus were extremely helpful and knowledgeable. They went above and beyond to provide excellent customer service. I would recommend Ant Anthony and Damarkus were extremely helpful and knowledgeable. They went above and beyond to provide excellent customer service. I would recommend Anthony and the entire Joe Machens VW crew too all my family and friends. More

Excellent service Very impressed with JC. JC was very respectful to me, He kept me up to date on issues and repair on my Jetta.. He made sure that my wait time was mini Very impressed with JC. JC was very respectful to me, He kept me up to date on issues and repair on my Jetta.. He made sure that my wait time was minimal with each interaction More

Amazing From the time I got the phone call till the time I left my experience was nothing short of amazing. We were in and out with my brand new car so no tim From the time I got the phone call till the time I left my experience was nothing short of amazing. We were in and out with my brand new car so no time. Thank you Mr.Cain and VW family More

Too worried about outside of car being clean Fixed adblue line and left a xxxx of a mess in trunk. And didn’t even put the cover back on. I wish I would have looked before I drove 100 miles home. Fixed adblue line and left a xxxx of a mess in trunk. And didn’t even put the cover back on. I wish I would have looked before I drove 100 miles home. I would have had service guy get mechanic and showed him and give him an xxx chewing. If it doesn’t get better then I will go trade somewhere other than Machens. More

Brakes I needed new brakes for my Audi. They had to order the brakes from Audi, from the time I took my car in until it was finished was only two and a half I needed new brakes for my Audi. They had to order the brakes from Audi, from the time I took my car in until it was finished was only two and a half days. More

Weird experience- usually better First- there was some unnecessary commentary about the level of wear on the tires I was replacing. When being introduced to the person that ordered th First- there was some unnecessary commentary about the level of wear on the tires I was replacing. When being introduced to the person that ordered the tires, the first person with whom I spoke made sure to tell them just how worn the current tires were. This felt unnecessary, as I was there to purchase new ones. It took for days to get in to get them changed. The service manager called me while they were working on my car to recommend an alignment, which I approved. I then received a call later that said they didn't have the technology necessary to perform the alignment on my vehicle because of some sensors it has which they wouldn't be able to reset. Fortunately, they "did me a favor" by not charging me the whole price for the service they recommended but couldn't complete. I ended up"only" paying $55 for a service they recommended and couldn't actually perform. Then, when I arrived to pick up my vehicle at 5:40, there was only one person in the service department. He was on the phone with another client for ten minutes explaining why it isn't the dealership's fault that the car they purchased smells weird, and that they should leave the windows down. When I went to complete the transaction, the card terminal wasn't working. Apparently there's no way to do manual payment, so instead the person at the desk violated PCI compliance by writing down all of my credit card information on paper. I was in too much of a hurry to object, as I was running late for a meeting. I'd have given one star, but the person that ordered the tires and the person that wrote down my card information were both nice and tried to be helpful. More